Human Systems Management - Volume Pre-press, issue Pre-press

Authors: Sokoli, Dugagjin | Trunk Širca, Nada | Koren, Andrej

Article Type: Research Article

Abstract: BACKGROUND: Due to the continuous shift being experienced in the higher education landscape, the quality of teaching had become an issue to be discussed from different perspectives by the concerned stakeholders. OBJECTIVE: The purpose of the research on the quality of teaching and identify the characteristics and best practices on supporting, developing, and improving Kosovo’s higher educational system’s effectiveness by improving the quality of teaching. METHODS: The paper used qualitative paradigms in research. The study targeted professors at Kosovo universities from two public universities and two private Colleges where focus group interviews, individual interviews, and documentation …content analysis were obtained. RESULTS: According to professors’ opinions, the research results show that the quality of teaching is related to the research of professors, and it depends on the experience of the teacher, knowledge transfer, technology use, and degree of professor qualification. Other key factors determining the teaching quality are communication, motivation, pedagogy, cooperation, and adequate implementation of planned activities. CONCLUSIONS: Kosovo should establish appropriate mechanisms and policies for evaluating professors’ performance and make their selection and re-election based on these performance indicators and not only based on formal documents. Show more

Keywords: Quality of teaching, knowledge transfer, higher education institutions, academic qualification

DOI: 10.3233/HSM-201155

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-16, 2021

Authors: Zeleny, Milan

Article Type: Other

Abstract: Most world economies are undergoing fundamental transformations of economic sectors, shifting their employed workforce through the secular sequence of (1. Agriculture⟶2. Industry⟶3. Services⟶4. Government). The productivity growth rate is the driving force. Most advanced economies have reached the final stages of the sequence. Assorted recessions, crises and stagnations are simply cofluent, accompanying phenomena. Crises might be cyclical, but economic evolution is unidirectional. Traditional economics can hardly distinguish phenomena of crisis from those of the transformation. Because there is no “fifth sector”, some economies are entering the phase of metamorphosis, for the first time in history. Metamorphosis is manifested through deglobalization, …relocalization and autonomization of local and regional economies. We are entering the Age of Entrepreneurship . Show more

DOI: 10.3233/HSM-219003

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-8, 2021

Authors: Raveendra, Penumadu V. | Satish, Yellappa M.

Article Type: Research Article

Abstract: BACKGROUND: Many companies are forced to restructure themselves by right sizing due to unexpected fall in demand for their products and services created by the COVID-19 pandemic. COVID 19 not only affected the health of human beings but also their wealth across the world. Global economic parameters are showing a sign of positive growth with decreased number of COVID 19 cases across the world. Many companies are in a dilemma to rehire their former employees or to hire the new candidates to meet the increased demand. OBJECTIVES: The objectives of study are i) to analyze the key drivers …for boomerang hiring and ii) to develop a conceptual process for boomerang hiring. METHODS: An exploratory methodology was designed to identify the key drivers of boomerang hiring by studying the various successful stories of those companies which had rehired their former employees. Various papers were reviewed to develop the process for boomerang hiring. RESULTS: Study showed that knowledge about the culture of the company, cost of hiring, morale booster for the existing employees, and customer retention, are the key drivers for boomerang hiring. This hiring process requires special skills from HR Managers, as this decision will impact long term success of the company. CONCLUSION: The process of boomerang hiring cannot be standardized as each organization culture is different and companies cannot have the same strategy for each candidate as every individual is different. Boomerang hiring will work as the right strategy during pandemic situation as former employees would have built relations with the customers. The customers will be happy to see the former employees who had served them better. Show more

Keywords: Boomerang hiring, key drivers for boomerang hiring, training for former employees, return of former employees

DOI: 10.3233/HSM-201152

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-6, 2021

Authors: Peng, Hongxia

Article Type: Research Article

Abstract: BACKGROUND: The current pandemic crisis evidences the importance of questioning and reconsidering the evolution of organizational proximity and the crucial role of digitalization in the emergence of new characteristics, forms and configurations of organizational proximity. OBJECTIVE: This article presents a conceptual study aimed at analyzing the evolution of organizational proximity in the context of digitalization. METHODS: Adopting a systemic-cognitive approach inspired by existing studies on management cognition and the biology of cognition, this article first presents an analytical review of existing research in organizational studies and proposes a taxonomy of proximity based on the forms and …characteristics identified in the organizational context. Second, it introduces the notion of a proximity unit, based on which a conceptual framework for analyzing organizational proximity is conceived. RESULTS: Based on the proposed framework, this article analyzes the new characteristics and forms of organizational proximity and identifies possible configurations of organizational proximity by pointing out the emergence of substituted proximity propelled by digitalization and formulating six propositions. CONCLUSIONS: The article ends by arguing that it is important for organizations to conceive a composite proximity strategy by taking into account the effect of substituted proximity, driven by digitalization, in the configuration of organizational proximity. Show more

Keywords: Proximity, digitalization, measurable proximity, perceived proximity, substituted proximity, organizational proximity, systemic-cognitive approach

DOI: 10.3233/HSM-201132

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-16, 2021

Authors: Abdelmotaleb, Moustafa | Metwally, Abdelmoneim | Saha, Sudhir K.

Article Type: Research Article

Abstract: BACKGROUND: Servant leadership can be viewed as a leadership theory that stresses personal integrity and focuses on protecting and promoting the interests of others. OBJECTIVE: This article investigates whether the relationship between servant leadership and nurses’ upward voice behavior in an Egyptian hospital is contingent on prosocial motivation. Invoking substitutes for leadership theory, we propose that the relationship between servant leadership and nurses’ upward voice will be attenuated when nurses have a strong desire to protect and promote the well-being of others. METHODS: Using a sample of 341 nurses working in a large governmental hospital in …Egypt, this proposition was tested using PROCESS Macro for SPSS. RESULTS: The results revealed that the relationship between servant leadership and nurses’ upward voice was stronger for those lower in prosocial motivation than for those higher in prosocial motivation. CONCLUSION: These results were explained through communal impulsion which adds a new insight into Greenleaf’s theory of servant leadership. Overall, the results of the study shed new light on the conditions through which servant leadership enhances upward voice behavior in an Egyptian hospital. Show more

Keywords: Greenleaf’s theory, substitutes for leadership theory, employee motivation, prosocial behavior, Egypt

DOI: 10.3233/HSM-201134

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2021

Authors: Chotigo, Jankit | Kadono, Yasuo

Article Type: Research Article

Abstract: BACKGROUND: Recently, because of the COVID-19 pandemic, customer sentiment has evolved as the new “normal” for food consumption—as it affects customer behavioral change, including the way customers eat. Therefore, understanding customer demands and needs will help food delivery aggregators and retailers produce sustainable, competitive advantage and drive profitability. OBJECTIVE: This paper aims to investigate the determinant factors of Thai consumers’ intention to use on-demand food delivery applications. METHODS: Convenient random sampling was used to gather data from 250 participants who have used food delivery applications in Thailand and Amos version 23 to test model validity and …the hypotheses. RESULTS: The results show that satisfaction is critical for the intention to use food delivery applications. Social influence, trust, convenience, and application quality were found to play an essential role in meeting the needs of satisfaction toward the intention to use, and application quality is the most important. However, habit showed a negative relationship, and price value was found to have a nonsignificant impact on satisfaction. CONCLUSIONS: Food delivery aggregators should ensure the quality of application updates and efficiency and that users have the best quality experience to maintain customer satisfaction. However, customers are also concerned about their health and safety, which has altered their purchasing behavior. Therefore, restaurant players should add a third delivery system that optimize online ordering and delivery. Show more

Keywords: E-commerce, food delivery, habit, convenience, trust, thai consumer, HRM, COVID-19

DOI: 10.3233/HSM-201140

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-23, 2021

Authors: Rakowska, Anna | de Juana-Espinosa, Susana

Article Type: Research Article

Abstract: BACKGROUND: Today’s uncertain economic and social dynamics are leading companies to seek the sort of human talent that will help them to survive and thrive. Training demands are thus arising for specific skills and competencies that would make current students and employment seekers more employable. OBJECTIVE: The aim of this study was to identify the twenty-first century’s major employability skills and competencies as well as the main demand trends for skills and competencies. METHODS: An international panel of experts (from Spain, Thailand and Poland), from both, academic and professional business backgrounds, were asked to quantitatively project …the importance of different generic and specific skills and competencies over the next five years. They were asked to do so twice, once before and once after a four-year interval (in 2016 and in 2019). Each time, they were interviewed to discuss the results. RESULTS: The most valued employability skills were of a generic nature, in all three countries. Regarding specific skills, those of a social and managerial nature were the most highly valued. Work experience and formal education became less relevant for employability. CONCLUSIONS: The study’s results can lead to recommendations on how to design a more employability-oriented curriculum in educational institutions. Show more

DOI: 10.3233/HSM-201118

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-16, 2021

Authors: Khanchel, Hanen

Article Type: Research Article

Abstract: BACKGROUND: At the beginning of the health crisis, a growing number of Tunisian companies adopted innovative practices for organizing production and work associated with the spread of teleworking. These digital transformations correspond to both economic and social developments. OBJECTIF: This study holds promise as an ergonomic device that may inform organizational orientations setting and guide future research around causal pathways influencing innovative practices implementation for workplace safety. METHOD: Following the conclusions of Gallie and Zhou in 2013, [24 ] showing from a factorial analysis that the items selected belong to two dimensions, two health indicators were …constructed from the answers to the following study. RESULTS: The empirical analyzis performed on database of Best Places to Work confirms the structure of employee recognition expectation in Tunisia. This structure varies about the reconciliation between professional life and family. Then, the results of a mediation-moderation model highlight the decisive role of recognition in the construction of occupational health in the COVID-19 context, especially when greater involvement is expected from employees. CONCLUSION: The innovative practices are applied in all regions of Tunisia at different levels and implemented at the first five certified companies to meet the various needs of employees. Its four pillars encompass social, mental, physical and financial well-being. Show more

Keywords: Occupational health and safety, well-being, stakeholders, Human Resource management, COVID-19 pandemic

DOI: 10.3233/HSM-201154

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-10, 2021

Authors: Soomro, Shuaib Ahmed

Article Type: Research Article

Abstract: OBJECTIVE: This study aims to examine perceived job insecurity as an antecedent of adverse psychological well-being and job outcomes (i.e., job satisfaction and organizational commitment), applying conservation of resources and organizational support theories. The study also investigated the role of perceived supervisor support as a moderator in the study. METHODS: Two-wave longitudinal data (n  = 385) was collected with two months between Time 1 and Time 2. Data collected from employees working in two MNCs in Pakistan. A conceptual framework was developed where the mediating role of work stress on the job insecurity relationship is conditional to the values …of job satisfaction and organizational commitment. RESULTS: During analysis, a positive association was found between job insecurity and work stress. Further, job insecurity led to work stress and it negatively led to job satisfaction and organizational commitment. Perceived supervisor support moderated work stress and job satisfaction and organizational commitment. The moderated mediation results indicate that supervisor support moderated the indirect effect of job insecurity on work outcomes. CONCLUSION: This paper examines the relationship between job insecurity and employee work outcomes amidst COVID-19. The findings have significant implications for employers and employees. Moreover, study findings expand our knowledge of COR theory and Organizational support theory for MNCs employees in the Covid-19 pandemic. Show more

Keywords: Job insecurity, psychological well-being, supervisor support, job satisfaction, organizational commitmentn Covid-19

DOI: 10.3233/HSM-201150

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-10, 2021

Authors: Shatat, Ahmad Saleh | Shatat, Abdallah Saleh

Article Type: Research Article

Abstract: BACKGROUND: In the last few months, e-learning witnessed a considerable demand due to the Covid-19 pandemic that made it the pragmatic solution for all Higher Education Institutions (HEI). Currently, all public and private universities relying on technology to make education continues with few interruptions. The migration of HEI into the virtual education model experienced several challenges in delivering rich education content to educators and learners. OBJECTIVE: Critical Success Factors (CSFs) enabled many universities to transform efficiently into the virtual environment. Before this transition, universities should carefully consider the key challenges and the CSFs to achieve successful migration to …the virtual environment. E-learning is not a substitute anymore, it is gradually becoming a de-facto technology transformation in the current exceptional situation. This paradigm shift contributes to the success of education continuity in higher education settings. METHODOLOGY: A survey instrument was distributed to 500 students effectively using e-learning systems. Out of which only 330 were completed and used in the analysis which determined 66%as the overall response rate. RESULTS: The results of the study indicate a positive and significant relationship between the 13 CSFs and the e-learning systems usage, and that also indicates a notable impact of the CSFs on the e-learning systems usage. CONCLUSION: The outcome of this research identifies the top 13 CSFs that contribute to delivering successful e-learning systems usage. The top 13 CSFs are positively and significantly correlated with e-learning systems usage. Show more

Keywords: Virtual migration, higher education, universities, critical success factors, challenges

DOI: 10.3233/HSM-201160

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2021

Authors: Phusavat, Kongkiti | Pastuszak, Zbigniew | Hidayanto, Achmad Nizar | Majava, Jukka

Article Type: Research Article

Abstract: BACKGROUND: How to reconnect the disengaged learners has been a major challenge for human learning. Motivating the disengaged learners through traditional interventions has not been effective. OBJECTIVE: The study aims to examine whether feedback from an external unit would be more persuasive for the disengaged learners. The perception on a lack of learning stems from poor attitude of learning, poor behavior, laziness, and lack of learning ability and attention. METHODS: A foreign business community has collaborated with two Bangkok Metropolitan Administration schools since 2016 on creating constructive and indirect feedback. There were 337 students from both …schools participated in the survey. 163 students participated in the revised practices while 174 students attended the traditional practices. RESULTS: The results show the gap between the two groups on the effects from constructive and indirect feedback. The disengaged students from the revised pedagogy show that they are attracted to constructive feedback and indirect feedback more. CONCLUSIONS: The findings show that, unlike the traditional paradigm, the disengaged students are perceptive to external feedback. The findings show some consistency with previous studies. Integrating external feedback can attract the attention from the disengaged students which could potentially contribute to human learning. Show more

Keywords: Human learning, constructive feedback, indirect feedback, disengaged students

DOI: 10.3233/HSM-201148

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2021

Authors: Karani, Anushree | Deshpande, Revati | Jayswal, Mitesh | Panda, Rasananda

Article Type: Research Article

Abstract: BACKGROUND: This paper explored the factors that constitute work-life balance, i.e. work-family conflict, family-work conflict, job satisfaction, family satisfaction, life satisfaction, work autonomy, work overload and its impact on psychological distress. OBJECTIVE: The current study aimed to understand the relationship between work-life balance and psychological distress. METHODS: Current study has adopted a quantitative approach, and cross-sectional research design has been used with snowball sampling technique. The sample size consists of 400 employees from the banking sector. SmartPLS3.1 has been used for structural equation modeling to give empirical findings from the responses collected. RESULTS: The …current study has checked the direct relationship between work-life balance (WLB) factors and psychological distress. Out of seven variables, psychological distress was explained by three variables, namely; family satisfaction, family-work conflict and work overload. CONCLUSION: The study contributes to the existing literature by analyzing the impact factors of work-life balance on psychological distress among banking Sector employees. It also provides empirical evidence to the HR managers in formulating effective HR policy to sustain employees and make their personal and professional lives better. Show more

Keywords: Work-family conflict, family work conflict, work overload, psychological distress, job satisfaction, family satisfaction, life satisfaction, work autonomy

DOI: 10.3233/HSM-201145

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2021

Authors: Afshan, Gul | Serrano-Archimi, Carolina | Lacroux, Alain

Article Type: Research Article

Abstract: BACKGROUND: Given the importance of the roles of psychological contract and voice in organizational life, this study highlights the effect of contract breach on managers and their voice directed at top management members, key representatives of the organization. OBJECTIVE: Drawing on social exchange theory, this study examines the relationship between a psychological contract breach (PCB) and concurrent organizational cynicism resulting in a considerate and aggressive managerial voice behavior. METHODS: Data came from an online survey on PCB and subsequent behaviors from a sample of 336 in-company European and Asian employees with managerial responsibilities working in France. …RESULTS: The results provide partial support for the hypothesized relationships and show the consequences of the bi-dimensionality of aggressive voice behavior (fight and negativity). Moreover, organizational cynicism mediates the relationship between PCB and the negativity dimension of aggressive voice. However, data analysis shows no support for organizational cynicism’s mediating role in the relationship between PCB and considerate voice. CONCLUSIONS: The study results of 336 in-company European and Asian employees having a managerial position, like project managers, middle managers, executives, employs a great insight into managerial voice behavior. This study contributes to the limited research conducted on the managerial voice in response to PCB. The findings have important implications for employers to understand managers’ psychological contracts and related voice behavior. Show more

Keywords: Psychological contract breach, organizational cynicism, considerate voice, aggressive voice, fight, negativity

DOI: 10.3233/HSM-201108

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Lee, Chao-Hsing | Chen, Chien-Wen

Article Type: Research Article

Abstract: BACKGROUND: Financial rewards might not the only way to keep employees’ stay and to have high performance. We attempt to introduce the perspective of psychological contract (PC) to study the employment relationship. OBJECTIVE: This study is based on the Chinese private enterprise context to explore the effect of psychological contract violation (PCV) and explore whether there are generational differences in the organization. METHODS: We adopt PLS-SEM for empirical research evaluation. A total of 313 valid sample questionnaires were taken. RESULTS: The statistical analysis results show that the psychological contract violation has a significant positive …impact on turnover intentions. Psychological contract violation also has significant negative effects on in-role performance and organizational citizenship behavior. In the analysis of generational differences for generation Y employees and generation X employees, when facing psychological contract violations, generation Y employees are more likely to have a stronger turnover intention, lower in-role performance, and less organizational citizenship behavior than generation X employees. CONCLUSIONS: The revised psychological contract violation model is confirmed in the Chinese context. There are significant differences in the influence of generational factors on the psychological contract violation model. Show more

Keywords: Psychological contract violation, turnover intention, generational difference, job performance, OCB

DOI: 10.3233/HSM-201073

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-17, 2021

Authors: Xq Ren Dashuai, Li | Zhen, Jie

Article Type: Research Article

Abstract: BACKGROUND: Compared with traditional e-commerce, a significant feature of social commerce is the more complex network of social relations built by the user through frequent online interaction and communication. This relationship network strengthens the impact of social interaction on its purchase behavior and highlights the necessity to study social interaction in social commerce. OBJECTIVE: This research aims to study the mechanism of social interaction on the purchase behavior of social commerce consumers based on the SOR theory. METHODS: This research uses SEM to perform hypothesis testing. The survey data of 622 consumers are used to conduct …empirical tests on the hypothesis proposed in the research. RESULTS: The research results show that user-website interaction, user-seller interaction, user-user interaction, user-online friend interaction can significantly enhance users’ physical presence; user-seller interaction, user-user interaction, and user-online friend interaction can significantly enhance users’ social presence; other variables can significantly enhance users’ flow experience except for the user-seller interaction; the physical presence and social presence significantly affect users’ impulsive purchasing intention, but have no significant effect on repeat purchasing intention; the flow experience significantly affects users’ impulsive purchasing willingness and repeat purchasing willingness. CONCLUSION: By connecting social interaction theory, presence theory, flow experience theory with consumer purchase behavior, the research group provides a new lens for how social interaction influence consumers’ purchase behavior in social business platform. The social business platform can learn from the research results of this paper and formulate corresponding measures to promote its own development. Show more

Keywords: Social commerce, social interaction, presence, flow experience, impulsive purchasing, repeat purchasing

DOI: 10.3233/HSM-190801

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-19, 2021

Authors: Gharib, Moaz | Allil, Kamaal | Durrah, Omar | Alsatouf, Mohammed

Article Type: Research Article

Abstract: PURPOSE: Trust is vital to all positive relationships. This empirical study explores the effect of three facets of organisational trust (trust in supervisors, in co-workers and in the organisation) on employee commitment in Salalah Mills Co. in the food industry in the Sultanate of Oman. METHODOLOGY: Data were collected via an online survey sent to all employees working in Salalah Mills Co., Oman. The final sample consisting of 102 responses with a response rate of 54 percent were analysed using multiple regression analysis. RESULTS: The findings revealed that two facets of organisational trust (trust in co-workers …and trust in supervisors) were found to have a significant positive effect on employee commitment, while trust in the organisation was found to have no significant effect. PRACTICAL IMPLICATIONS: Trust in supervisors and trust in co-workers directly affect employee commitment. Therefore, managers should consider promoting both of these forms of trust to enhance employee commitment. VALUE: Although previous studies have examined the link between organisational trust and employee commitment, a focus on Oman and the food sector has been particularly rare, so this study offers new insights. The findings will help decision-makers on design strategies and policies to improve employee commitment through trust. Show more

Keywords: Organisational trust, employee commitment, salalah mills co., food industry, sultanate of oman

DOI: 10.3233/HSM-201065

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-11, 2020

Authors: Mehrabioun, Mohammad | Mahdizadeh, Bibi Malihe

Article Type: Research Article

Abstract: BACKGROUND: Customer retention and management of customer churn are deemed as among the most significant issues for businesses. Given the fact that customer churn is not typically predictable easily, identifying and analyzing customer churn is necessary for businesses. OBJECTIVE: Therefore, the current research was conducted to employ a complementary approach to identify the reasons influencing customer churn. METHODS: To do so, initially, customers’ data were clustered by recruiting the K-means method. Each cluster represented customers who held similar values and the probability of churn behavior. In the next step, stakeholder groups are identified based on the …K- means algorithm. Then, Soft Systems Methodology (SSM) was employed to encapsulate each of the identified interested groups’ world-view to better understand logical reasons for churned customers. Purposeful activity modeling (human activity system) was adopted for each interested group utilizing SSM techniques. RESULTS: Using SSM techniques, purposeful activity modeling (human activity system) for each interested group adopted. Utilizing human activity systems for structuring debate sessions about change actions, short-term and long-term plans have been proposed to maintain and improve customer retention programs. CONCLUSIONS: SSM can be considered as an overarching approach that can afford a better understanding of the processes derived from data mining. Show more

Keywords: Customer retention management, churn management, data mining, soft systems methodology

DOI: 10.3233/HSM-201075

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-20, 2020

Authors: Tian, Huirong | Zhang, Jian | Jia, Zhenquan | Zhang, Na

Article Type: Research Article

Abstract: BACKGROUND: With the acceleration of the pace of life and the fierce competition for talents, role Conflicts and pressures caused by work and family will not only affect employees’ performance, but also reduce their job satisfaction and subjective well-being. So, as an important field for individuals, workplace factor also has an important impact on individual subjective well-being. OBJECTIVE: In this paper, we explored the relationship between feedback seeking and subjective well-being and the role of career adaptability and P-E fit in this process. METHODS: In this study, we used a moderated mediation approach to test how …employee’s workplace feedback seeking affect their subjective well-being and used a quantitative survey to measure these variables. RESULTS: The results showed that both feedback monitoring and feedback inquiry ultimately improve subjective well-being through positive prediction of career adaptability. In addition, we found the moderation effect of P-E fit, when P-E fit is low, the relationship between feedback seeking and career adaptability becomes stronger. CONCLUSIONS: As the results, feedback seeking has a positive impact on employees’ subjective well-being by increasing their career adaptability. In workplace, employees can actively seek for two kinds of feedback to improve their career adaptability and thus improve their well-being. Show more

Keywords: Feedback monitoring, feedback inquiry, career adaptability, subjective well-being, person-environment fit

DOI: 10.3233/HSM-201101

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Murtaza, Ghulam | Roques, Olivier | Talpur, Qurat-ul-ain | Khan, Rahman

Article Type: Research Article

Abstract: BACKGROUND: The current work describes the relationship between workplace incivility and counterproductive work behaviours as moderated by religious-inspired ethics. Drawing from conservation of resources theory, we consider workplace incivility a type of workplace stressor draining the cognitive and psychological resources of employees that make them effective and productive. We posit that individuals’ religious beliefs and work ethics based on these beliefs provide resources to employees to counter, balance, or offset the loss of productive psychological resources. OBJECTIVE: We investigate the buffering effects of Islamic work ethics on the relationship between workplace incivility and counterproductive work behaviours. …METHODS: The sample includes 251 employees working in the healthcare sector in Pakistan. Hierarchical moderated multiple regression analysis was used to explore the relationships between workplace incivility, counterproductive work behaviours and Islamic work ethics. RESULTS: Our study results show that workplace incivility positively covaries with counterproductive work behaviours. However, Islamic work ethics negatively moderate this relationship. CONCLUSION: Theoretically, this study contributes by examining religious beliefs (Islamic work ethics) as a key resource that moderates the relationship between workplace incivility and counterproductive work behaviours. Furthermore, evidence regarding the different impacts of incivility on CWB-I and CWB-O in the Pakistani context agrees with the existing literature. Show more

Keywords: Workplace incivility, counterproductive work behaviours, Islamic work ethics

DOI: 10.3233/HSM-200993

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-11, 2020

Authors: Zreen, Aneeqa | Farrukh, Muhammad | Kanwal, Nagina

Article Type: Research Article

Abstract: BACKGROUND: Nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies, ” Lawrence Bossily. OBJECTIVE: Drawing on the above quote, this study investigates the role of High-performance work practices (HPWP) in fostering innovative work behaviour (IWB) of service sector employees. METHODOLOGY: Data collected by structured questionnaires were analysed through the structural equation modelling technique. RESULTS: Findings showed that selection and training & development play a significant role in fostering innovative work behaviour. Moreover, self-efficacy proved to be a significant mediator …in the mechanism of HPWP-IWB. CONCLUSION: The finding of the study underpins the reciprocity perspective of the social exchange theory (SET). Additionally, the study also endorses that human resources are not a thing companies do. It is the thing that runs businesses. Show more

Keywords: Innovative work behaviour, high-performance work system, structural equation modelling

DOI: 10.3233/HSM-201001

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-10, 2020

Authors: Ochnik, Dominika | Arzenšek, Ana

Article Type: Research Article

Abstract: BACKGROUND: Work engagement and corporate volunteering increasingly draw the attention of researchers and practitioners because they significantly and positively contribute to individual and organizational outcomes. However, it is not clear whether employee age and financial satisfaction contribute to higher levels of employee engagement and volunteering. OBJECTIVE: The aim of this study was to investigate the mediating role of corporate volunteering between financial satisfaction and work engagement, and to explore work engagement and financial satisfaction relations with regard to age and corporate volunteering. METHODS: The study encompassed 1,109 multi-occupational employees of business and public sector in Poland. …Work engagement (UWES), corporate volunteering and financial satisfaction measures were applied online. We investigated work engagement, corporate volunteering, and financial satisfaction interaction by means of two-way analysis of variance (ANOVA) and straightforward mediation analysis using PROCESS. RESULTS: Our results indicate the importance of corporate volunteering as a mediator between financial satisfaction and work engagement: employees participating in corporate volunteering had higher levels of financial satisfaction than those not participating. CONCLUSIONS: Firstly, corporate volunteering should be included in job design to increase work engagement; and secondly, organisations should increase employee financial satisfaction to facilitate corporate volunteering. Show more

Keywords: Work engagement, corporate volunteering, financial satisfaction, age, multi-occupational employees, Poland

DOI: 10.3233/HSM-201038

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-10, 2020

Authors: Mihaila, Constanta-Valentina | Paraschiva, Gabriela Alina | Grigore, Vasilica | Mihaila, Laurentiu Mihai

Article Type: Research Article

Abstract: BACKGROUND: Finding solutions to increase the efficiency of school organizations is needed in Romanian national education system. In this context, a previous general theoretical approach on school as learning organization (SLO) has been developed based on the literature review. Most, the article debates the case of the sport schools (whether they are school sports clubs or schools with integrated sports program) in the context of the pre-university education system. Due to the proximity to performances in competitions and the pressures they exert, this type of schools should be much more willing to collaborate and keen to learn and adapt. Therefore, …it is more likely to develop elements specific to the concept of learning organization. OBJECTIVE: The research aims to establish to what extent certain key-characteristics specific to the integrated model of school as learning organization are identifiable at the level of the sport schools’ organization. METHODS: The research is based on data collected in a diachronic way, from two consecutive school years and from two samples with a total of 471 urban and rural schools, out of which 34 are school sports organizations. The data were collected from 471 external quality audit reports of the schools. Statistical checks using z parameter tests (two-tail) were developed to determine whether the results of each sample are reliable and whether the two samples could be concatenated. RESULTS: At the samples’ level, the minimum levels of incidence of several key-characteristics of SLO’s can be identified, these varying between 55.88% and 85.29% for school sports organizations and between 50.74% and 71.76% for school organizations without a sports program. These results were only for three action-oriented dimensions of the proposed SLO integrated model: “creating and supporting continuous learning opportunities for all staff”, “embedding systems for collecting and exchanging knowledge and learning” and “learning with and from the external environment and larger learning system”. CONCLUSIONS: The research results are related to two management practices regarding “cooperation and collaboration inside and outside school boundaries” and “support that is provided to continuous learning opportunities for all staff”. Thus, the results will be used to provide evidence to support the implementation of the SLO model at Romanian national level and, in the long run, to help increase the schools’ efficiency. Show more

Keywords: School as leaning organization, school sports organizations, management, efficiency of school organizations

DOI: 10.3233/HSM-201071

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Al-Mamary, Yaser Hasan Salem

Article Type: Research Article

Abstract: BACKGROUND: Research on Transformational leadership has received attention among scholars, particularly in the field of management. However, the discussion about this issue in the context of higher education is still limited, particularly in the context of Research Universities in Malaysia. Therefore, this study is conducted to address this gap. OBJECTIVE: This study aims to examine the role of organizational commitment in mediating the relationship between transformational leadership and organizational citizenship behaviour (OCB). METHODS: The study was conducted by a structured survey questionnaire on 250 academic staff in Malaysian public universities (MRUs). Structured Equation Modeling (SEM) via …SmartPLS software was utilized to examine study hypothesis. RESULTS: The findings of this study showed that transformational leadership has significant direct effect on organizational commitment and organizational commitment has significant direct effect on OCB. These results highlight the importance of mediating role of organizational commitment in predicting transformational leadership –OCB relationship. CONCLUSIONS: The leaders in Malaysian research universities could utilize these findings by setting up strategies to promote transformational leadership and maximize the feeling of academic staff of being committed; this will enhance citizenship behaviour of academic staff. It adds empirical evidence in the existing literature that organizational commitment has a mediation effects on the relationship between transformational leadership and organizational citizenship behaviour, especially in the Malaysian higher education context. Show more

Keywords: Transformational leadership, organizational commitment, organizational citizenship behaviour, Malaysian academic staff

DOI: 10.3233/HSM-201068

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Yang, Maosheng | Hu, Shangui | Kpandika, Bagna Essohanam | Liu, Lei

Article Type: Research Article

Abstract: BACKGROUND: Social attachment has been identified as a key antecedent motivating users’ social media involvement. However, there is a scarcity of research investigating whether and how three dimensions of social attachment exert impacts on users’ continuous usage intention of social media. OBJECTIVE: Based on structural equation model analysis, the current research clarifies the relationships between social attachment, affective commitment and social media continuous usage intention, which unveils the underlying mechanism through which three dimensions of social attachment influence users’ continuous usage intention of social media. METHODS: A survey was conducted with 536 informative responses obtained from …TikTok public users for hypothesis testing analysis. RESULTS: Results indicate that three dimensions of social attachment (social connections, social dependence and social identity) are all positively related to users’ continuous usage intention of social media. Affective commitment partially mediates the relationship between social attachment and users’ continuous usage intention of social media. CONCLUSIONS: The current research makes an in-depth study about the underlying mechanism whereby social attachment exerts impacts on social media continuous usage intentionand provides several managerial and theoretical implications. Future research directions are discussed as well. Show more

Keywords: Social attachment, social media continuous usage intention, affective commitment

DOI: 10.3233/HSM-201057

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Riana, Gede

Article Type: Research Article

Abstract: PURPOSE: This research was done to 1). Explain the influence of ethical behavior on customer trust and loyalty. 2) Explain the influence of ethical behavior on customer commitment and loyalty. 3) Analyze the influence of ethical behavior on customer trust and commitment. DESIGN/METHODOLOGY: This research was done using well-structured and comprehensive procedures to examine the relationship among variables in order to obtain valid answers for the research questions. An explanatory design in the form of survey was employed to describe and investigate the relevant phenomena and factual information. FINDINGS: The conclusions of this research are drawn …as follows. 1) Ethical behavior has a significant positive influence on trust. This means that the ethical behavior of employees in providing services to customers increases customer trust. 2) Ethical behavior has a positive and insignificant influence on commitment. This implies that ethical behavior shown by employees is not yet able to improve customer commitment. 3) Ethical behavior has a negative and insignificant influence on loyalty. Therefore, ethical behavior does not have any significant role in increasing customer loyalty. 4) Trust has a significant positive effect on customer commitment. This implies that customer trust plays an important role in increasing the commitment of customers. 5) Trust has a significant positive influence on customer loyalty. Thus, stronger trust supports stronger customer loyalty. 6) Commitment has a significant positive influence on loyalty. This implies that the customer’s commitment upon their perception of services provided by employees is able to increase customer loyalty. ORIGINALITY: The population of this study included all Bank customers in Denpasar City. Samples were selected using a purposive sampling method to select samples based on certain specific objectives. Only customers who had completed their transaction at the Bank could be selected as the samples. Show more

Keywords: Customer trust, customer loyalty, customer commitment, ethical behavior

DOI: 10.3233/HSM-190588

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-16, 2020

Authors: Garba Konte, Aboubacar

Article Type: Research Article

Abstract: BACKGROUND: Nowadays most companies look for innovations in managerial training in order to develop among their employees some qualities such as motivation, commitment, creativity, autonomy or the ability to adapt to change and manage intensive pressure. Mindfulness is drawing the attention of a growing number of companies. OBJECTIVES: The aim of this study is to explore how mindfulness can be a tool that helps managers not only to develop their capacities but also to better cope with stress and contribute to great workplace performance. METHOD: 13 managers went through MBSR training and their managerial practices were …evaluated after the training. Data were collected during individual semi-directive qualitative interviews before and after the training of the managers. RESULTS: The results indicate that organizations may reap considerable benefits from training their managers in programs that support the practice of mindfulness in the workplace. The MBSR training generated significant impacts on two major skills that managers have identified: the ability to supervise a team of employees with all that this implies in terms of interpersonal skills and the ability to organize and prioritize their activities. Also, the research methodology sheds light on the innovative nature of mindfulness in a favorable organizational environment. Show more

Keywords: Mindfulness, manager, managerial innovation, organization

DOI: 10.3233/HSM-201016

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Murtaza, Ghulam | Mousa, Mohamed | Roques, Olivier

Article Type: Research Article

Abstract: BACKGROUND: Over the years, an overwhelming amount of studies demonstrate that Work-family conflict is a major source of employees’ stress that may have obvious implications for organizational members. OBJECTIVE: This article investigates the effect of the work-family interface among service sector employees’ emotional exhaustion and the moderating role played by self-efficacy (SE). METHOD: Based on the responses of 202 telecom service employees, the authors examine proposed hypotheses through multiple moderated regression analyses. RESULTS: The results indicate that work-family conflict (WFC) and family-work conflict (FWC) were positively related to emotional exhaustion and negatively related to …the work-family facilitation (WFF) and family-work facilitation (FWF). Additionally, we identify the potential moderating effect of SE on the relationship between facilitation and exhaustion but find no support for conflict and exhaustion. CONCLUSION: Our study findings lend support for one sub-principle of conservation of resource theory, that “gain begets further gain spiral” and enhances wellbeing. Implications for theory and practice regarding service employee management are discussed. Show more

Keywords: Work-family interface, exhaustion, self-efficacy, personal resource, service employees

DOI: 10.3233/HSM-190785

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Ali Rasyid, Fauzan | Sandi Marta, M.

Article Type: Research Article

Abstract: BACKGROUND: Competition for positions in higher education institutions cannot be separated from the political approach taken by individuals. Political behavior as a factor in achieving individual career goals in higher education institutions was studied. OBJECTIVE: This study aimed to investigate the antecedents of political behavior and their effect among leaders in State Islamic Universities in West Java, revealing the interaction between organizational political climate and supervisory political support. METHODS: A systematic sampling method was used, with a sample size of 427 leaders of State Islamic Universities. Data were analyzed by using Hierarchical Regression Analysis (HRA) to …test the hypotheses using STATA 13 software. RESULTS: Results indicated perception of political will was significantly and positively related to political behavior. Organizational political climate also had a significantly moderating effect on the correlation between political will and behavior. Political behavior effect on career success was largely positive, and the relationship between the perception of political behavior and career success was moderated by supervisory political support. CONCLUSIONS: Government support for employee careers could take the form of the promotion of political behavior, strengthened by supervisory political support. Fostering political behavior among employees, by utilizing organizational political climate as an environmental factor would increase both individual and organizational success. Show more

Keywords: Intrinsic motivation, the need for achievement, political behavior, career success, organizational political climate, supervisor political support

DOI: 10.3233/HSM-200894

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Ling-Hsing Chang, Christina | Wu, Sheng

Article Type: Research Article

Abstract: BACKGROUND: The rapid development of information technology has changed the interactive behaviors in people’s daily lives. OBJECTIVE: The purpose of this paper is to investigate as to whether the characteristics of the social network service (SNS) can increase the motivation (antecedent) of the SNS users; and in turn, increase their affection and cognitive (beliefs) towards the SNS; and then increase their purchase behavior (consequence). METHODS: This study uses the antecedent belief consequence (ABC) theory, and collects data from the SNS users in Taiwan, with a total of 188 valid surveys were completed for model testing. …RESULTS: The findings show that: (1) The SNS characteristics (information and service qualities), indeed, have influenced the affection and cognitive of the SNS users, but the system quality can only influence the affection of the SNS users. (2) The purchase behavior of the SNS users have been influenced by the cognitive of the SNS users only, but not by the affection. CONCLUSIONS: The result demonstrates that the beliefs of the SNS users should be considered when the researchers investigate the purchase behavior of the SNS users. This paper also discusses the contribution to the research and the SNS management practice. Show more

Keywords: Social network service, ABC theory, online social network characteristics

DOI: 10.3233/HSM-200980

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Draghici, Anca | Fistis, Gabriela | Carutasu, Nicoleta Luminita | Carutasu, George

Article Type: Research Article

Abstract: BACKGROUND: Human resource development in sustainability is a prerequisite of enhancing the success of any organization. Education for sustainable development has been recognized as a key process to support employees’ skills development to positively reoriented their behavior to the sustainable development values and principles. In the article context, based on a synthetic literature review for charting the sustainability taxonomy, there has been created a first general inventory of topics needed to be considered for designing a training program in the field. OBJECTIVE: The objective of the present paper is to identify the general Qualification Matrix defining the training …program for sustainability management (based on a training needs assessment study). Furthermore, the research will demonstrate how the training program could be tailor for the case of “management position” research variable. METHODS: First method applied in the study include a synthetic literature review for charting the sustainability taxonomy (creation of comprehensive inventory of topics needed to be considered for designing a training program for sustainability management). Second, based on the sustainability taxonomy, a questionnaire was designed and used in a survey for the training needs assessment. The research sample consisted of 207 respondents, potential trainees that are employees of different companies (from Austria, France, Romania and Slovenia), with a balanced structure of management position and distribution of age. Predictive Analytics Software (PASW, developed by IBM, formerly known as SPSS) for statistical processing has been used for statistical data analyses. RESULTS: The study results have indicated that the most appropriate training methods to be used in the sustainability management training program consists in a combination of: “Theoretical knowledge + examples of good practices + exercises + individual projects”. The process of tailoring the sustainability management training program has been demonstrated for the case of “management position” research variable (with three sub-categories of respondents: top managers, middle and low managers and professionals with no management position) and was based on the defined Qualification Matrix (consists of 5 training units and 19 training elements). CONCLUSIONS: The research have valuable contribution in the field of human resources development, particularly by offering a concrete solution in designing and tailoring a training program for sustainability managers started with the training needs assessment and the Qualification Matrix definition. Show more

Keywords: Sustainable development, management for sustainability, leadership for sustainability, sustainability training, training needs, assessment, tailoring training

DOI: 10.3233/HSM-201012

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-28, 2020

Authors: Dragoi, Iulia Iovanca | Popescu, Florina Georgeta | Lazurean, Pompilia Camelia | Anculia, Ramona | Ghigulescu, Melania | Marin, Ioana | Pauncu, Elena-Ana

Article Type: Research Article

Abstract: BACKGROUND: Modern society work implies computer-based activities generating back pain because of prolonged sitting positions and non-ergonomic postures. OBJECTIVE: The aim of the study was to analyse the back-pain characteristics in a group of office workers in comparison with potential risk factors. METHODS: The design of the study was retrospective; a group of 109 computer workers with back pain was selected from a private physiotherapy unit between Jan 2018 - Dec 2019. Anthropometric, occupational and behaviour data, symptoms, the diagnosis on the first visit, previous medical diagnosis and specific physical activities were collected from medical records. …RESULTS: The studied group (research sample) is formed of information technology operators, engineers and economists, had the mean age 38.91±10.25, with 14.04±9.12 years seniority at work. Most of them addressed to the physiotherapist directly, or they were referred by their family physician; 60% had MRI investigation on the first physiotherapy visit with no medical referral or diagnosis. The symptoms were not reported to the occupational physician. The back pain appeared independent of BMI; the low back pain had higher prevalence in males. Patients reported 6 months of back pain in 57,8% of all cases. The pain was favoured by continuous activity, more than 4 hours, in the sitting posture. CONCLUSIONS: A complex and interdisciplinary team that included an occupational physician, an ergonomist and a physiotherapist could prevent and control back pain in computer workers. Workplace conditions adaptation, proper physiotherapy and periodical medical check-ups could improve the health status of these workers. Show more

Keywords: Back pain, computer working, physiotherapy, ergonomics, occupational health

DOI: 10.3233/HSM-201044

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-11, 2020

Authors: Yang, Chunjiang | Chen, Aobo

Article Type: Research Article

Abstract: BACKGROUND: Despite the obvious importance of emotional labor for employees, organizations, and customers, a lack of coherence and clarity around the construct has impeded its development. OBJECTIVE: Our study aims to provide a comprehensive review of emotional labor spanning about 40 years. METHODS: Our study used a qualitative literature review method along with a theoretically derived path diagram of key emotional labor constructs. We also used meta-analysis to explore the relationship between emotional labor and outcomes in different national contexts. RESULTS: We expect our research to expand the field in five different ways. First, …we review contemporary theoretical conceptualizations of emotional labor and its dimensions. Second, we summarize seven existing measures of emotional labor in light of their contents. Third, we map the theoretical and nomological network of emotional labor about its antecedents, outcomes, moderators, mediators. Fourth, we use meta-analysis to explore the relationship between emotional labor and other variables in different contexts. Finally, we conclude by showing a detailed future research agenda to bring the field forward from different perspectives, including theoretical and empirical advancement. CONCLUSIONS: Overall, our review provides a whole picture of where the literature has been and where it should go. Show more

Keywords: Emotional labor, service, literature review, meta-analysis

DOI: 10.3233/HSM-200937

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-26, 2020

Authors: Abdillah, Muhammad Rasyid | Anita, Rizqa | Hadiyati, | Zakaria, Nor Balkish

Article Type: Research Article

Abstract: BACKGROUND: It is important for decision-makers such as leaders to be aware of employee silence behaviour within organizations. Failure to see this phenomenon tends to reduce the quality of information regarding potential issues in the organizations. OBJECTIVE: This study investigated the effect of trust in leaders on employee silence behaviour and the mediating role of organizational commitment within this relationship. METHODS: Data were collected from academicians working at private higher education institutions within an Indonesia city. Relying on the social exchange theory, the current study tested the hypotheses through the analysis of partial least square –structural …equation modeling (PLS–SEM). RESULTS: Findings confirmed that trust in leaders positively affects organizational commitment and negatively affects employee silence behaviour. Furthermore, results suggested that organizational commitment fully mediates the link between trust in leaders and employee silence behaviour. CONCLUSIONS: These findings present a valuable contribution for scholars and managers in understanding the mechanism underlying the relationship between trust in leaders and employee silence behaviour, especially in non-profit organizational settings such as higher education institutions in Indonesia. Show more

Keywords: Trust in leaders, organizational commitment, employee silence behaviour

DOI: 10.3233/HSM-190797

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-14, 2020

Authors: Albulescu, Claudiu Tiberiu | Miclea, Serban

Article Type: Research Article

Abstract: BACKGROUND: Productivity is essential for economic development. However, the computation of the total factor productivity (TFP) for research and development (R&D) firms is largely ignored by the previous literature, in particular in the Eastern European countries. OBJECTIVE: The purpose of this paper is to analyze to what extent the national human capital index (NHCI) influences TFP for a set of 116 Romanian firms, acting in the R&D industry. METHODS: We compute the TFP level using different approaches, by analyzing firm-level data from the period of 2007 to 2016. At the same time, we resort to a …common factor analysis (CFA) to derive the NHCI for Romania. Afterwards we apply a panel data investigation to see the impact of NHCI on TFP and we use several control variables as firm-level financial performances and firm’s size. RESULTS: Our estimation reveals that NHCI, a component of the national intellectual capital index, has a significant but marginal impact on TFP, whereas the financial performances play a more important role in enhancing firms’ productivity. CONCLUSIONS: The national human capital influences the firm productivity in the long run. At the same time, larger companies are financially more stable compared with their smaller counterparts and record a higher TFP. Show more

Keywords: Human capital index, total factor productivity, Romanian R&D firms, factor analysis, panel analysis

DOI: 10.3233/HSM-201033

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-6, 2020

Authors: Fiaz, Muhammad | Rasool, Wasif | Ikram, Amir | Rehman, Nabeel

Article Type: Research Article

Abstract: BACKGROUND: Employee’s trust influences the organizational performance and leads to the accomplishment of organizational goals and objectives within a defined timeframe. Organizational Justice defines how equitably the employees of an organization are treated by their management considering both structural and cultural parameters. Trust is a manifestation of belief the employees have developed in their management in return. Many researchers came up with a verdict in favor of trust within any organization to develop good relationships between employees and top management. OBJECTIVE: The aim of this research is to determine the mediating role of trust between organizational justice and …employee performance. METHODS: Convenient random sampling has been used to gather data from 433 employees working in different departments of the big five commercial banks in Pakistan; Baron and Kenny’s test was used to determine the mediating effect of trust. RESULTS: The findings of the research reflected that organizational justice significantly influences the performance of the organization. It has also been determined that employees’ trust fully mediates the impact of organizational justice on employees’ performance. CONCLUSIONS: Managers need to pay particular attention to justice as an important motivating factor for employees in order to improve organizational productivity. Show more

Keywords: Organizational justice, distributive justice, procedural justice, interactional justice, Components of organizational justice, mediation of trust, trusts, and employee performance

DOI: 10.3233/HSM-190728

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Halcro, Keith | Ben Noamene, Tarek | Chaher, Dorsaf | Talib, Ayman

Article Type: Research Article

Abstract: BACKGROUND: This paper examines the effects of a board’s diversity on firm financial performance using a sample of 76 companies listed on FTSE100 over the period 2010–2015. This period reflects the years following the financial crisis of 2008 when mounting criticism emerged that weak corporate governance partly explained The Financial Crisis. It is suggested that the Board of Directors’ composition may have played a pivotal role in the Crisis and that Boards that better reflect society perform better. OBJECTIVE: This research examines the impact of gender, age, nationality, and presence of independent directors on firm performance. …METHODS: Data on board characteristics were collected from Hemscott, as well as information from the companies’ annual reports and financial database FAME. Using the Generalized Method of Moments, the data were assessed to examine board diversity and firm financial performance. RESULTS: This study consists of 456 observations from 76 listed FTSE 100 companies during the period 2010–2015. Twenty-four companies were excluded due to missing data that related to directors’ attributes after controlling for firm characteristics, board structure, and potential endogeneity issues, the findings support the business case for gender and nationality board diversity. However, no significant associations were found between firm financial performance and board age diversity or board independence. CONCLUSION: This study, although British based, joins a growing global body of evidence that more diverse boards improve firm performance. It is incumbent on practitioners, decision-makers, and politicians to educate and persuade firms’ directors of the merits of more diverse boards. Show more

Keywords: Board diversity, corporate governance, board characteristics, financial performance

DOI: 10.3233/HSM-190849

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-14, 2020

Authors: Akbar, Kashifa | Jin, Yongsheng | Waheed, Abdul | Afzal, Farkhanda | Mahsud, Minhas

Article Type: Research Article

Abstract: BACKGROUND: The rapid expansion in economies has resulted in overconsumption which is alarming for the environment. Patterns of consumption play a key role in the worsening environmental surroundings, causing consumers to seek sustainable features in their buying patterns. Therefore, it is vital to understand the elements that lead to sustainable purchase intentions (SPI). OBJECTIVES: This study investigates the impact of distinct green practices – environment (EnV), perceived environmental responsibility (PreR), environmental advertisement (AvT), and eco-labeling (EcL) – on SPI. The originality of the present study lies in the investigation of distinct practices on SPI which has been ignored …in past studies. METHODS: The data were collected from the main cities of Pakistan (n  = 300) and analyzed using the partial least square and CFA. RESULTS: The results demonstrate the positive nexus of such practices – EnV, PreR, AvT, and EcL – on SPI. They provide extensive input into the growing literature of psychology in terms of humans’ sustainable consumption behavior with empirical evidence from a developing nation. CONCLUSIONS: This study provided the implications for the marketers along with future research directions for academicians and practitioners. Show more

Keywords: Sustainable consumption, perceived environmental responsibility, eco–labeling

DOI: 10.3233/HSM-190856

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Chen, Pei-Lin | Saman, Tahereh Nazari

Article Type: Research Article

Abstract: BACKGROUND: Nowadays, social networks become so famous and attract a lot of users. In recent eras, the increase of online social networks and the digitization of communication types have meant that online social networks have become a significant part of social network examination. OBJECTIVE: In this paper, we investigate the social networks to study the desire of women for fertility. The study has delivered new visions into the elements of reproductive behavior and has discussed the development of increasingly refined and realistic theories of fertility desire. METHODS: A questionnaire is intended for evaluating the elements of …the model. Questionnaires were reviewed by experts with significant experiences in this domain. From 384 users of Telegram as an important social network in Iran, data are collected. For statistical examination, the SPSS 22 and SMART- PLS 3.2 software are also utilized. RESULTS: Results confirmed the validity of the model for assessing of the desire of women for fertility. The outcomes have indicated that the social network has a negative effect on the desire of women for fertility. Besides, the results have shown that the role of social networks on social learning is significant and positive. Furthermore, the role of social learning and supportive policies on the desire of women for fertility is positive and significant. CONCLUSIONS: According to findings, managers have enough precision in training women and daughters through social networks and social learning to enhance the desire for fertility. Finally, it is significant to note that since data are self-reported, they could be affected by rationalization and may not correlate with fertility behavior. In future studies, by gathering a comprehensive sample, other important elements can be considered that cause the desire of women for fertility. Show more

Keywords: Human, social network, social learning, supportive policies, desire, women, fertility

DOI: 10.3233/HSM-190825

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-14, 2020

Authors: Hao, Zhang | Mingzhi, Ding | Xiuli, Sun

Article Type: Research Article

Abstract: BACKGROUND: Upward ingratiation is a universal workplace phenomenon because leaders have more power and resources, which are closely related to the interests of subordinates. This phenomenon is especially common in Chinese culture due to the large power distance between superior and subordinate. Subordinate ingratiation appears to influence supervisors’ affective responses and punishment decisions. OBJECTIVE: The study’s purpose was to analyze the relationship between subordinate ingratiation and supervisor punishment omission in China, as well as the mediating role of interpersonal affect and the moderating role of authentic leadership. METHODS: Data were collected from 389 supervisor-subordinate dyads in …China. The reliability and validity of measurement scales were demonstrated. Multiple regression analyses and bootstrapping tests were used to examine the research model. RESULTS: Subordinate ingratiation is positively related to supervisor punishment omission. Interpersonal affect fully mediates the relationship between subordinate ingratiation and supervisor punishment omission. Authentic leadership negatively moderates the relationships between both subordinate ingratiation and interpersonal affect and subordinate ingratiation and supervisor punishment omission. The moderating effect of authentic leadership between subordinate ingratiation and supervisor punishment omission is partially mediated by interpersonal affect. CONCLUSIONS: The findings contribute to the theory about the effect of ingratiation, with implications for practice and future research. Show more

Keywords: Subordinate ingratiation, punishment omission, interpersonal affect, authentic leadership, social judgment theory

DOI: 10.3233/HSM-190842

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: David, Kashosi Gad | Yang, Wu | Bianca, Epede Mesumbe | Getele, Gutama Kusse

Article Type: Research Article

Abstract: BACKGROUND: Internal social capital in the cooperative firms has emerged in recent years as an important concept for improving innovation performance. OBJECTIVE: We explore whether the cohabitation of the different interacting social groups, namely cooperative members, and non-cooperative members, will generate disparate impacts on the circumstance for enhanced innovation. METHODOLOGY: A sample of 180 cooperative firms in Ethiopia, with two respondents per firm, consisting of one adherent and one non-adherent member, we reflected on the theory of social capital, and by adopting a relational, cognitive, and structural concept. We conducted Structural Equation Modeling (SEM) through PLS …to analyze the importance of each group for innovation performance. RESULTS: Our results suggested that the internal interaction between adherent and non-adherent members of cooperative enterprises positively influences their “innovation performance”. The findings also revealed that non-adherent members were more involved in building innovation than adherent members. CONCLUSIONS: The results provide empirical evidence that internal social factors are essential assets for effective innovation in cooperatives, and established a new line of research within an empirical perspective. Show more

Keywords: Innovation performance, internal social capital, cooperative firm, knowledge creation

DOI: 10.3233/HSM-190830

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2020

Authors: Nyame, Gabriel | Qin, Zhiguang

Article Type: Research Article

Abstract: BACKGROUND: Knowledge remains a competitive, intangible resource in today’s contemporary organizations. Most knowledge management initiatives aimed at leveraging knowledge for sustainable corporate performance. Knowledge sharing is fundamental to growing intellectual capital. Security on knowledge resources is a prerequisite to quality knowledge content. To increase trust in both knowledge content and security, a knowledge-sharing platform specialist (KsPS) plays a significant role in the overall management and authentication of corporate intellectual capital. OBJECTIVE: This paper analysis the contributive role of the KsPS and investigates whether or not KsPS matter in strengthening knowledge quality and security in organizations. METHODS: …We conducted a broader review of relevant literature on issues relating to knowledge management, knowledge security, KsPS, and sharing platforms to have a better understanding of roles played by the KsPS. Besides, 18 KsPS from 15 organizations were interviewed through telephone or Skype regarding their role expectations in knowledge sharing, quality, and security in the knowledge management system (KMS). Thematic analysis was done to obtain the relevant themes for the study. RESULTS: The study established that the KsPS provides quality facilitative roles in knowledge-sharing processes for secured KMS. Thus, the KsPS significantly contributes to knowledge codification and internalization. CONCLUSIONS: With very little recognition of the KsPS in the existing KMS literature, this study draws attention to the management of organizations about the need to invest in a KsPS for quality knowledge support services and increased knowledge security. Show more

Keywords: Knowledge-sharing platform specialist, knowledge resources, knowledge security, knowledge management, knowledge management system

DOI: 10.3233/HSM-200998

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2020

Authors: Başol, Oğuz | Yalçin, Esin Cumhur

Article Type: Research Article

Abstract: OBJECTIVE: This study aims to determine the effects of the DESI (connectivity, human capital/digital skills, use of internet service by citizens, integration of digital technology and digital public services) on labor market indicators (labor market insecurity, long-term unemployment rate, employment rate, and personal earnings). METHODS: In the study, the 2018 DESI data, the 2018 Better Life Index (job) data and 23 EU countries were analyzed. In the analysis, the SmartPLS 3.0 program was executed with 23 cases and 5000 bootstraps. RESULTS: It was concluded that an increase in the DESI has increased employment rate and personal …earnings, which are positive labor market indicators (t: 15,929; 0,849) and has decreased long-term unemployment rate and labor market insecurity, which are negative labor market indicators (t: 3,685; –0,535). CONCLUSIONS: As a result, digitalization in EU countries for the year 2018 has proved that the labor market indicators were improving. Show more

Keywords: Digital economy, digital society, labor market, SmartPLS, European Union

DOI: 10.3233/HSM-200904

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-10, 2020

Authors: Susanto, Catur | Al Habsy, Taher | Wilopo, | Abdillah, Yusri

Article Type: Research Article

Abstract: BACKGROUND: Based on the empirical consideration of small business apparel condition, theoretical consideration, suggestion, and limitations of previous research, this research is very essential to learn the influence of social entrepreneurship on organizational learning, partnerships, competitive advantage, and business performance in small scale businesses by raising the case of industry apparel oriented to the creative industry. OBJECTIVE: To analyze the The Influence Of Social Entrepreneurship On The Organizational Learning, Partnership, Competitive Advantages, And Business Performance. METHODS: The number of sample was 168 small businesses in DKI Jakarta. Data analysis using GSCA (generalized structured component analysis) to …confirm the model that has been submitted into empirical data. RESULTS: Social entrepreneurship has a significant impact on organizational learning, business partnerships, competitive advantage, and business performance. However, the reciprocal relationship between those five variables is also very strong. CONCLUSIONS: Of the five variables, the overall model is dominated by the strength of business performance. The purpose of establishing business performance characteristics was to ensure that management runs well based on the principles of social entrepreneurship. business performance through good corporate governance is a necessity in the era of competition to increase the company value and prosper all employees and the community. Show more

Keywords: Social entrepreneurship, learning, business performance

DOI: 10.3233/HSM-190751

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-18, 2020

Authors: Khalfaoui, Hamdi | Derbali, Abdelkader

Article Type: Research Article

Abstract: BACKGROUND: The question of the accumulation of the quality of human capital and its relationship with growth is very rarely addressed by the literature. OBJECTIVE: This article aims to investigate the impact of quality of human capital accumulation on economic growth for BRICS, Southeast Asian and MENA countries. METHODS: Thus, we utilize endogenous growth model of Lucas [5 ] that is the most appropriate for the human capital-growth question. We use yearly data for each group employed in this paper during the period of study from 1990 to 2015. RESULTS: The empirical results show …that for BRICS and South East Asia countries, the nexus between quality of human capital and economic growth is positive, while for MENA countries the relationship has not been identified. Also, we show that positive link between quality of human capital and economic growth depends on the level of accumulation and effectiveness of higher education graduates and their employment rate in high value-added sectors. CONCLUSION: The relationship among human capital and economic growth does not only depend on the employment rate of university graduates and labor market matching mechanisms, but it also depends on the nature of the job and the efficiency and productivity of human capital. Show more

Keywords: Human capital accumulation, economic growth, higher education graduates, BRICS and Southeast Asia countries, MENA countries, panel data

DOI: 10.3233/HSM-190855

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020