Human Systems Management - Volume Pre-press, issue Pre-press

Authors: Yang, Maosheng | Hu, Shangui | Kpandika, Bagna Essohanam | Liu, Lei

Article Type: Research Article

Abstract: BACKGROUND: Social attachment has been identified as a key antecedent motivating users’ social media involvement. However, there is a scarcity of research investigating whether and how three dimensions of social attachment exert impacts on users’ continuous usage intention of social media. OBJECTIVE: Based on structural equation model analysis, the current research clarifies the relationships between social attachment, affective commitment and social media continuous usage intention, which unveils the underlying mechanism through which three dimensions of social attachment influence users’ continuous usage intention of social media. METHODS: A survey was conducted with 536 informative responses obtained from …TikTok public users for hypothesis testing analysis. RESULTS: Results indicate that three dimensions of social attachment (social connections, social dependence and social identity) are all positively related to users’ continuous usage intention of social media. Affective commitment partially mediates the relationship between social attachment and users’ continuous usage intention of social media. CONCLUSIONS: The current research makes an in-depth study about the underlying mechanism whereby social attachment exerts impacts on social media continuous usage intentionand provides several managerial and theoretical implications. Future research directions are discussed as well. Show more

Keywords: Social attachment, social media continuous usage intention, affective commitment

DOI: 10.3233/HSM-201057

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Riana, Gede

Article Type: Research Article

Abstract: PURPOSE: This research was done to 1). Explain the influence of ethical behavior on customer trust and loyalty. 2) Explain the influence of ethical behavior on customer commitment and loyalty. 3) Analyze the influence of ethical behavior on customer trust and commitment. DESIGN/METHODOLOGY: This research was done using well-structured and comprehensive procedures to examine the relationship among variables in order to obtain valid answers for the research questions. An explanatory design in the form of survey was employed to describe and investigate the relevant phenomena and factual information. FINDINGS: The conclusions of this research are drawn …as follows. 1) Ethical behavior has a significant positive influence on trust. This means that the ethical behavior of employees in providing services to customers increases customer trust. 2) Ethical behavior has a positive and insignificant influence on commitment. This implies that ethical behavior shown by employees is not yet able to improve customer commitment. 3) Ethical behavior has a negative and insignificant influence on loyalty. Therefore, ethical behavior does not have any significant role in increasing customer loyalty. 4) Trust has a significant positive effect on customer commitment. This implies that customer trust plays an important role in increasing the commitment of customers. 5) Trust has a significant positive influence on customer loyalty. Thus, stronger trust supports stronger customer loyalty. 6) Commitment has a significant positive influence on loyalty. This implies that the customer’s commitment upon their perception of services provided by employees is able to increase customer loyalty. ORIGINALITY: The population of this study included all Bank customers in Denpasar City. Samples were selected using a purposive sampling method to select samples based on certain specific objectives. Only customers who had completed their transaction at the Bank could be selected as the samples. Show more

Keywords: Customer trust, customer loyalty, customer commitment, ethical behavior

DOI: 10.3233/HSM-190588

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-16, 2020

Authors: Garba Konte, Aboubacar

Article Type: Research Article

Abstract: BACKGROUND: Nowadays most companies look for innovations in managerial training in order to develop among their employees some qualities such as motivation, commitment, creativity, autonomy or the ability to adapt to change and manage intensive pressure. Mindfulness is drawing the attention of a growing number of companies. OBJECTIVES: The aim of this study is to explore how mindfulness can be a tool that helps managers not only to develop their capacities but also to better cope with stress and contribute to great workplace performance. METHOD: 13 managers went through MBSR training and their managerial practices were …evaluated after the training. Data were collected during individual semi-directive qualitative interviews before and after the training of the managers. RESULTS: The results indicate that organizations may reap considerable benefits from training their managers in programs that support the practice of mindfulness in the workplace. The MBSR training generated significant impacts on two major skills that managers have identified: the ability to supervise a team of employees with all that this implies in terms of interpersonal skills and the ability to organize and prioritize their activities. Also, the research methodology sheds light on the innovative nature of mindfulness in a favorable organizational environment. Show more

Keywords: Mindfulness, manager, managerial innovation, organization

DOI: 10.3233/HSM-201016

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Murtaza, Ghulam | Mousa, Mohamed | Roques, Olivier

Article Type: Research Article

Abstract: BACKGROUND: Over the years, an overwhelming amount of studies demonstrate that Work-family conflict is a major source of employees’ stress that may have obvious implications for organizational members. OBJECTIVE: This article investigates the effect of the work-family interface among service sector employees’ emotional exhaustion and the moderating role played by self-efficacy (SE). METHOD: Based on the responses of 202 telecom service employees, the authors examine proposed hypotheses through multiple moderated regression analyses. RESULTS: The results indicate that work-family conflict (WFC) and family-work conflict (FWC) were positively related to emotional exhaustion and negatively related to …the work-family facilitation (WFF) and family-work facilitation (FWF). Additionally, we identify the potential moderating effect of SE on the relationship between facilitation and exhaustion but find no support for conflict and exhaustion. CONCLUSION: Our study findings lend support for one sub-principle of conservation of resource theory, that “gain begets further gain spiral” and enhances wellbeing. Implications for theory and practice regarding service employee management are discussed. Show more

Keywords: Work-family interface, exhaustion, self-efficacy, personal resource, service employees

DOI: 10.3233/HSM-190785

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Vlaicu, Luminita | Mindrescu, Veronica | Repanovici, Angela | Cotoros, Diana

Article Type: Research Article

Abstract: BACKGROUND: The wheelchair is a medical device that provides mobility and postural support, for those who have walking difficulties. At present, there are many types of wheelchairs, which aim to improve the quality of life for people who have lost some motor functions. Each model is designed according to the severity of the trauma and the mobility available to the patient; in other words, in addition to standard type seats, each model is customized according to user needs and the environment to be used in. OBJECTIVE: This article aims at making an important contribution in the development of …assistive equipment wheelchair type for disabled people, with the achievement of an adaptable central axis, enabling the change of angle between the wheels and the ground. By help of this change, people who need such devices can use a single seat for both everyday activities and sports activities. The most important problem in the production of medical devices (prostheses, orthotics, assistive equipment), is the need to personalize these devices depending on the exact dimensions of the human subject requiring assistance. METHODS: The qualitative research regarding the opinion of disabled persons took place at the Sports Club VeraFlor Brasov, over a period of 8 months, and at the gym room of Transylvania University, the subjects of the research being athletes in wheelchairs, from the department of handball. RESULTS: The players of the ACSH VeraFlor club participated in the European wheelchair championship in wheelchair in November 2019, where they got sixth place. Based on the results of the questionnaire made at the beginning of the research we found that most wheelchair users who wish to participate in various sports have to purchase several types of such equipment. CONCLUSIONS: Therefore, this paper aims to eliminate the economic barrier, making it possible to use a wheelchair in certain environments - both the everyday and sports facilities. In doing so we have adjusted the central axis, to make it easy to handle even by the user. Show more

Keywords: Wheelchair, mobility, sport activities

DOI: 10.3233/HSM-201035

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-8, 2020

Authors: Hopp, Matej | Pfiel, Sandra | Mario Schuster, René | Tiefenbacher, Florian | Reiner, Michael

Article Type: Research Article

Abstract: BACKGROUND: As the COVID-pandemic has shown, the need for innovative (digitalized) solutions is in high demand across almost every field of interest. The implementation of advanced technologies in higher education provides an intriguing opportunity to expand its scope by reaching new audiences as well as ensuring a high quality of learning outcome. OBJECTIVE: In this article we tried to examine if virtual reality can be a suitable option by placing lectures into a virtual setup. METHODS: First, we explored the theoretical background if and how virtual reality has been adapted for usage in higher education. We …then asked five lecturers from the IMC University of Applied Sciences Krems to test a virtual environment (Mozilla Hubs) and evaluate the platform for their teaching purposes. RESULTS: Among one of the results was, that 80 percent would recommend using the platform for lectures to their colleagues. Due to the small sample size the findings need to be further evaluated. CONCLUSIONS: In the foreseeable future virtual reality will become a valuable teaching assistance in higher education. Findings show that the response rate when training with virtual reality applications is much higher than to common studying methods. Show more

Keywords: Virtual reality, virtual classroom, higher education, digital lecture

DOI: 10.3233/HSM-201058

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Ali Rasyid, Fauzan | Sandi Marta, M.

Article Type: Research Article

Abstract: BACKGROUND: Competition for positions in higher education institutions cannot be separated from the political approach taken by individuals. Political behavior as a factor in achieving individual career goals in higher education institutions was studied. OBJECTIVE: This study aimed to investigate the antecedents of political behavior and their effect among leaders in State Islamic Universities in West Java, revealing the interaction between organizational political climate and supervisory political support. METHODS: A systematic sampling method was used, with a sample size of 427 leaders of State Islamic Universities. Data were analyzed by using Hierarchical Regression Analysis (HRA) to …test the hypotheses using STATA 13 software. RESULTS: Results indicated perception of political will was significantly and positively related to political behavior. Organizational political climate also had a significantly moderating effect on the correlation between political will and behavior. Political behavior effect on career success was largely positive, and the relationship between the perception of political behavior and career success was moderated by supervisory political support. CONCLUSIONS: Government support for employee careers could take the form of the promotion of political behavior, strengthened by supervisory political support. Fostering political behavior among employees, by utilizing organizational political climate as an environmental factor would increase both individual and organizational success. Show more

Keywords: Intrinsic motivation, the need for achievement, political behavior, career success, organizational political climate, supervisor political support

DOI: 10.3233/HSM-200894

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Tariq, Anum | Tanveer, Yasir

Article Type: Research Article

Abstract: BACKGROUND: The proliferation of ICT has transformed customers’ buying patterns. The organic consumption patterns based on online consumers’ reviews were reviewed through moderated mediation model. This research paper examines the mediating role of consumer attitude in the relationship between online consumers’ reviews and organic consumption. It further examines, if perceived irritation moderates this effect. METHODS: Data were collected from 287 respondents who were experienced in online buying of organic products. Applied the PROCESS macros in IBM SPSS Statistics 23 to assess latent hypothesized relationships. IMPLICATIONS: These results have urged marketers to reconsider their strategies to treat …modern consumers and scheming more artistic web pages braced with social feedback mechanism to stream organic consumption. CONCLUSIONS: The results supported that online consumers’ reviews positively influences organic consumption of Chinese. However, this effect is stronger when perceived irritation of webpages is low. Show more

Keywords: Online consumers’ reviews, perceived irritation, consumer attitude, and organic consumption

DOI: 10.3233/HSM-200913

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Ahmed, Tanveer | Shahid Khan, Muhammad | Thitivesa, Duangkamol | Siraphatthada, Yananda | Phumdara, Tawat

Article Type: Research Article

Abstract: PURPOSE: When the economy’s in terrible shape, any of us is lucky to have a job, human resources managers worrying about whether or not employees are contributing to the organizational goals and objectives, and how to pursue the recruitment and selection process, employee’s engagement, and, training and development activities, these are the current human resource management challenges which are created due to COVID-19 pandemic. Organizations around the world are facing a tough situation, first time in history, the worth of one-barrel oil fell to less than nothing on 20th April 2020, the only reason is behind this is the current …lockdown around the world. The physical workplace is converted into a virtual workplace, now the HR managers are planning how to engage the employees efficiently. This study pursued to examine the effect of employee’s engagement on organizational performance through the mediating effect of knowledge sharing for employees of higher educational institutions. METHOD: A quantitative research method is used in this study, non-probability sampling design with a focus on convenient sampling frame is deployed in this study. The questionnaire is adapted from the past studies, Initially Google forms were used to collect the data, due to lower response rate questionnaire were distributed in hard copies and sent to the targeted respondents. Structured Equation Modeling (SEM) is used to test the conceptual framework. RESULTS: The results showed that employee engagement has a significant and positive impact on organizational performance. Further, it was found that knowledge sharing has a significant and positive impact on organizational performance. Moreover, knowledge sharing only partially mediated the association between employee engagement and organizational performance. Covid-19 pandemic is destroying global economies, but at the same time its bringing different opportunities for organizations also. Now organizations have to think about how to avail this opportunity, organizations are going virtually, and in this situation, it is the biggest challenge for the Human Resource (HR) managers to manage the employee effectively. Show more

Keywords: Employee engagement, knowledge sharing, organizational performance

DOI: 10.3233/HSM-201052

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2020

Authors: Ling-Hsing Chang, Christina | Wu, Sheng

Article Type: Research Article

Abstract: BACKGROUND: The rapid development of information technology has changed the interactive behaviors in people’s daily lives. OBJECTIVE: The purpose of this paper is to investigate as to whether the characteristics of the social network service (SNS) can increase the motivation (antecedent) of the SNS users; and in turn, increase their affection and cognitive (beliefs) towards the SNS; and then increase their purchase behavior (consequence). METHODS: This study uses the antecedent belief consequence (ABC) theory, and collects data from the SNS users in Taiwan, with a total of 188 valid surveys were completed for model testing. …RESULTS: The findings show that: (1) The SNS characteristics (information and service qualities), indeed, have influenced the affection and cognitive of the SNS users, but the system quality can only influence the affection of the SNS users. (2) The purchase behavior of the SNS users have been influenced by the cognitive of the SNS users only, but not by the affection. CONCLUSIONS: The result demonstrates that the beliefs of the SNS users should be considered when the researchers investigate the purchase behavior of the SNS users. This paper also discusses the contribution to the research and the SNS management practice. Show more

Keywords: Social network service, ABC theory, online social network characteristics

DOI: 10.3233/HSM-200980

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020