Human Systems Management - Volume Pre-press, issue Pre-press

Article Type: Editorial

DOI: 10.3233/HSM-219001

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-1, 2021

Authors: Afshan, Gul | Serrano-Archimi, Carolina | Lacroux, Alain

Article Type: Research Article

Abstract: BACKGROUND: Given the importance of the roles of psychological contract and voice in organizational life, this study highlights the effect of contract breach on managers and their voice directed at top management members, key representatives of the organization. OBJECTIVE: Drawing on social exchange theory, this study examines the relationship between a psychological contract breach (PCB) and concurrent organizational cynicism resulting in a considerate and aggressive managerial voice behavior. METHODS: Data came from an online survey on PCB and subsequent behaviors from a sample of 336 in-company European and Asian employees with managerial responsibilities working in France. …RESULTS: The results provide partial support for the hypothesized relationships and show the consequences of the bi-dimensionality of aggressive voice behavior (fight and negativity). Moreover, organizational cynicism mediates the relationship between PCB and the negativity dimension of aggressive voice. However, data analysis shows no support for organizational cynicism’s mediating role in the relationship between PCB and considerate voice. CONCLUSIONS: The study results of 336 in-company European and Asian employees having a managerial position, like project managers, middle managers, executives, employs a great insight into managerial voice behavior. This study contributes to the limited research conducted on the managerial voice in response to PCB. The findings have important implications for employers to understand managers’ psychological contracts and related voice behavior. Show more

Keywords: Psychological contract breach, organizational cynicism, considerate voice, aggressive voice, fight, negativity

DOI: 10.3233/HSM-201108

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Lee, Chao-Hsing | Chen, Chien-Wen

Article Type: Research Article

Abstract: BACKGROUND: Financial rewards might not the only way to keep employees’ stay and to have high performance. We attempt to introduce the perspective of psychological contract (PC) to study the employment relationship. OBJECTIVE: This study is based on the Chinese private enterprise context to explore the effect of psychological contract violation (PCV) and explore whether there are generational differences in the organization. METHODS: We adopt PLS-SEM for empirical research evaluation. A total of 313 valid sample questionnaires were taken. RESULTS: The statistical analysis results show that the psychological contract violation has a significant positive …impact on turnover intentions. Psychological contract violation also has significant negative effects on in-role performance and organizational citizenship behavior. In the analysis of generational differences for generation Y employees and generation X employees, when facing psychological contract violations, generation Y employees are more likely to have a stronger turnover intention, lower in-role performance, and less organizational citizenship behavior than generation X employees. CONCLUSIONS: The revised psychological contract violation model is confirmed in the Chinese context. There are significant differences in the influence of generational factors on the psychological contract violation model. Show more

Keywords: Psychological contract violation, turnover intention, generational difference, job performance, OCB

DOI: 10.3233/HSM-201073

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-17, 2021

Authors: Xq Ren Dashuai, Li | Zhen, Jie

Article Type: Research Article

Abstract: BACKGROUND: Compared with traditional e-commerce, a significant feature of social commerce is the more complex network of social relations built by the user through frequent online interaction and communication. This relationship network strengthens the impact of social interaction on its purchase behavior and highlights the necessity to study social interaction in social commerce. OBJECTIVE: This research aims to study the mechanism of social interaction on the purchase behavior of social commerce consumers based on the SOR theory. METHODS: This research uses SEM to perform hypothesis testing. The survey data of 622 consumers are used to conduct …empirical tests on the hypothesis proposed in the research. RESULTS: The research results show that user-website interaction, user-seller interaction, user-user interaction, user-online friend interaction can significantly enhance users’ physical presence; user-seller interaction, user-user interaction, and user-online friend interaction can significantly enhance users’ social presence; other variables can significantly enhance users’ flow experience except for the user-seller interaction; the physical presence and social presence significantly affect users’ impulsive purchasing intention, but have no significant effect on repeat purchasing intention; the flow experience significantly affects users’ impulsive purchasing willingness and repeat purchasing willingness. CONCLUSION: By connecting social interaction theory, presence theory, flow experience theory with consumer purchase behavior, the research group provides a new lens for how social interaction influence consumers’ purchase behavior in social business platform. The social business platform can learn from the research results of this paper and formulate corresponding measures to promote its own development. Show more

Keywords: Social commerce, social interaction, presence, flow experience, impulsive purchasing, repeat purchasing

DOI: 10.3233/HSM-190801

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-19, 2021

Authors: Gharib, Moaz | Allil, Kamaal | Durrah, Omar | Alsatouf, Mohammed

Article Type: Research Article

Abstract: PURPOSE: Trust is vital to all positive relationships. This empirical study explores the effect of three facets of organisational trust (trust in supervisors, in co-workers and in the organisation) on employee commitment in Salalah Mills Co. in the food industry in the Sultanate of Oman. METHODOLOGY: Data were collected via an online survey sent to all employees working in Salalah Mills Co., Oman. The final sample consisting of 102 responses with a response rate of 54 percent were analysed using multiple regression analysis. RESULTS: The findings revealed that two facets of organisational trust (trust in co-workers …and trust in supervisors) were found to have a significant positive effect on employee commitment, while trust in the organisation was found to have no significant effect. PRACTICAL IMPLICATIONS: Trust in supervisors and trust in co-workers directly affect employee commitment. Therefore, managers should consider promoting both of these forms of trust to enhance employee commitment. VALUE: Although previous studies have examined the link between organisational trust and employee commitment, a focus on Oman and the food sector has been particularly rare, so this study offers new insights. The findings will help decision-makers on design strategies and policies to improve employee commitment through trust. Show more

Keywords: Organisational trust, employee commitment, salalah mills co., food industry, sultanate of oman

DOI: 10.3233/HSM-201065

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-11, 2020

Authors: Mehrabioun, Mohammad | Mahdizadeh, Bibi Malihe

Article Type: Research Article

Abstract: BACKGROUND: Customer retention and management of customer churn are deemed as among the most significant issues for businesses. Given the fact that customer churn is not typically predictable easily, identifying and analyzing customer churn is necessary for businesses. OBJECTIVE: Therefore, the current research was conducted to employ a complementary approach to identify the reasons influencing customer churn. METHODS: To do so, initially, customers’ data were clustered by recruiting the K-means method. Each cluster represented customers who held similar values and the probability of churn behavior. In the next step, stakeholder groups are identified based on the …K- means algorithm. Then, Soft Systems Methodology (SSM) was employed to encapsulate each of the identified interested groups’ world-view to better understand logical reasons for churned customers. Purposeful activity modeling (human activity system) was adopted for each interested group utilizing SSM techniques. RESULTS: Using SSM techniques, purposeful activity modeling (human activity system) for each interested group adopted. Utilizing human activity systems for structuring debate sessions about change actions, short-term and long-term plans have been proposed to maintain and improve customer retention programs. CONCLUSIONS: SSM can be considered as an overarching approach that can afford a better understanding of the processes derived from data mining. Show more

Keywords: Customer retention management, churn management, data mining, soft systems methodology

DOI: 10.3233/HSM-201075

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-20, 2020

Authors: Tian, Huirong | Zhang, Jian | Jia, Zhenquan | Zhang, Na

Article Type: Research Article

Abstract: BACKGROUND: With the acceleration of the pace of life and the fierce competition for talents, role Conflicts and pressures caused by work and family will not only affect employees’ performance, but also reduce their job satisfaction and subjective well-being. So, as an important field for individuals, workplace factor also has an important impact on individual subjective well-being. OBJECTIVE: In this paper, we explored the relationship between feedback seeking and subjective well-being and the role of career adaptability and P-E fit in this process. METHODS: In this study, we used a moderated mediation approach to test how …employee’s workplace feedback seeking affect their subjective well-being and used a quantitative survey to measure these variables. RESULTS: The results showed that both feedback monitoring and feedback inquiry ultimately improve subjective well-being through positive prediction of career adaptability. In addition, we found the moderation effect of P-E fit, when P-E fit is low, the relationship between feedback seeking and career adaptability becomes stronger. CONCLUSIONS: As the results, feedback seeking has a positive impact on employees’ subjective well-being by increasing their career adaptability. In workplace, employees can actively seek for two kinds of feedback to improve their career adaptability and thus improve their well-being. Show more

Keywords: Feedback monitoring, feedback inquiry, career adaptability, subjective well-being, person-environment fit

DOI: 10.3233/HSM-201101

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Zeleny, Milan

Article Type: Editorial

DOI: 10.3233/HSM-209002

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2020

Authors: Shahzad, Imran Ahmed | Farrukh, Muhammad | Wu, Yihua | Trunk, Nada

Article Type: Research Article

Abstract: BACKGROUND: For augmentation and sustainability of Human Systems Management (HSM), it is significant to analyse and reposition journals, which is very well done by bibliometric analysis. OBJECTIVE: The study aims to provide the retrospective of HSM between 1980– 2019. METHOD: Scopus database has been employed to bibliographic indicators for the representation of available data for forty years. By utilising the VOSviewer software, bibliographic materials being drawn from keywords, graphical visuals, bibliographic coupling & co-citation analysis have been done. RESULTS: Results enabled to establish that the average number of publications remained almost the same throughout …forty years, tinting the journal has been as vital in 2019 for researchers as it was in 1980. Citations originated drastic mounting with recently published documents in comparison with earlier production. CONCLUSIONS: Authors and researchers are suggested to cover knowledge and knowledge management related articles. This study suggests management to ensure the inculcation of more related areas in the scope by announcing special issues to broaden the journals’ scope as it remained the main reason for limiting HSM from gaining as much attention as it deserved. Show more

Keywords: Bibliometrics, co-citation, vosviewer, scopus, bibliographic coupling, system, human resources management, humanisation, co-occurrence

DOI: 10.3233/HSM-200999

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-16, 2020

Authors: Zreen, Aneeqa | Farrukh, Muhammad | Kanwal, Nagina

Article Type: Research Article

Abstract: BACKGROUND: Nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies, ” Lawrence Bossily. OBJECTIVE: Drawing on the above quote, this study investigates the role of High-performance work practices (HPWP) in fostering innovative work behaviour (IWB) of service sector employees. METHODOLOGY: Data collected by structured questionnaires were analysed through the structural equation modelling technique. RESULTS: Findings showed that selection and training & development play a significant role in fostering innovative work behaviour. Moreover, self-efficacy proved to be a significant mediator …in the mechanism of HPWP-IWB. CONCLUSION: The finding of the study underpins the reciprocity perspective of the social exchange theory (SET). Additionally, the study also endorses that human resources are not a thing companies do. It is the thing that runs businesses. Show more

Keywords: Innovative work behaviour, high-performance work system, structural equation modelling

DOI: 10.3233/HSM-201001

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-10, 2020