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Human Systems Management (HSM) is an interdisciplinary, international, refereed journal. It addresses the need to mentally grasp and to in-form the managerial and societally organizational impact of high technology, i.e., the technology of self-governance and self-management.
The gap or gulf is often vast between the ideas world-class business enterprises and organizations employ and what mainstream business journals address. The latter often contain discussions that practitioners pragmatically refute, a problematic situation also reflected in most business schools’ inadequate curriculæ.
To reverse this trend, HSM attempts to provide education, research and theory commensurate to the needs to today’s world-class, capable business professionals. Namely the journal’s purposefulness is to archive research that actually helps business enterprises and organizations self-develop into prosperously successful human systems.
Authors: Breece, Dena | Mehng, SiAhn | Parisian, Daniel | Moore, Stephen
Article Type: Research Article
Abstract: BACKGROUND: The coronavirus disease (COVID-19) caused mandatory lockdowns across all organizations. Telework generated challenges in workflow due to limited organizational communication. OBJECTIVE: This study seeks to examine the impact of pre-, during, and post-COVID-19 on accounting professionals’ job behaviors and tests the moderating effect of organizational communication. Also, the study aims to provide implications for practitioners from the findings. METHODS: Survey data for accounting professionals working in North Carolina across COVID-19 time periods was collected to achieve a sample size of 333. Pairwise t -tests and hierarchical regression analyses were applied to test the hypotheses. …RESULTS: The results suggest a statistically significant difference across certain time periods for job performance and turnover intentions but not job satisfaction. Furthermore, organizational communication moderates the relationship between post-COVID-19 and job performance and turnover intentions but not job satisfaction. CONCLUSIONS: Organizations should search for ways to enhance organizational communication to increase employee perceived job performance and decrease employee turnover intentions. Show more
Keywords: COVID-19, job satisfaction, job performance, turnover intentions, organizational communication
DOI: 10.3233/HSM-230109
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-16, 2024
Authors: Laohavichien, Tipparat | Weerasai, Chitawanphat
Article Type: Research Article
Abstract: BACKGROUND: It’s not uncommon for the work-from-home (WFH) trend to persist after the peak of the COVID-19 pandemic. Various factors contribute to this continuation, including technological advancements and the benefits of it. The results of this study suggest suitable leadership styles for WFH. OBJECTIVE: This research investigates transformational and transactional leadership on organizational performance through work-from-home outcomes during the COVID-19 crisis in Thailand. METHODS: The data was collected by questionnaire from 444 employees who work for companies registered on the Stock Exchange of Thailand and the Market for Alternative Investment. These employees may work full-time or …part-time from home or in a hybrid work arrangement. Data analysis employed the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. RESULTS: The main findings of this study indicate that during the COVID-19 crisis, transformational leadership did not directly influence employees’ work-for-home outcomes and had no direct or indirect effect on organizational performance. Conversely, transactional leadership is positively direct on organizational performance and indirectly through work-from-home outcomes. CONCLUSIONS: The appropriate leadership style for the WFH environment during the COVID-19 pandemic is transactional leadership. This type of leader rewards employees for meeting expectations and imposes punishments for work that falls below the predetermined standard. Show more
Keywords: Transformational leadership, transactional leadership, organizational performance, work-from-home outcomes, COVID-19
DOI: 10.3233/HSM-230223
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2024
Authors: Domin, Heather Elaine | Miller, Sondria
Article Type: Research Article
Abstract: BACKGROUND: Facial recognition technology can significantly benefit society if used ethically. Various private sector, government, and civil society groups have created guidance documents to help guide the ethical use of this technology. OBJECTIVE: The study’s objective was to identify the common themes in these ethical guidance documents and determine the prevalence of those themes. METHODS: A qualitative content analysis of 25 facial recognition technology ethical guidance documents published within the United States or by international groups that included representation from the United States. RESULTS: The results show eight themes within the facial recognition technology …ethical guidance documents: privacy, responsibility, accuracy and performance, accountability, transparency, lawful use, fairness, and purpose limitation. The most prevalent themes were privacy and responsibility. CONCLUSIONS: By following common ethical recommendations, industry actors can help address the challenges that may arise when seeking to develop, deploy, and use facial recognition technology. The research findings can inform the current debates regarding the ethical use of this technology and might help further the development of ethical norms within the industry. Show more
Keywords: Artificial intelligence, facial recognition technology, ethics, principles, content analysis
DOI: 10.3233/HSM-230099
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-14, 2023
Authors: Bakracheva, Margarita | Sofronieva, Ekaterina | Tsenov, Martin
Article Type: Research Article
Abstract: BACKGROUND: Apart from being a topic of key interest during the last decades for its individual and organizational effectiveness, work-life balance also has specific implications during the period of imposed remote work. OBJECTIVE: The article outlines some of the antecedents of university teachers’ work-life balance. They were the only professionals teleworking during the whole period of imposed restriction and furthermore, university teachers are a group of professionals without any prior home office or remote work experience. METHODS: The cross-sectional study comprises randomized convenient sample of 708 university teachers who were administered an online …instrument, measuring the constructs of work-life balance, perceived stress, burnout, job satisfaction, general health, general fears and anxiety, and satisfaction with personal relations. RESULTS: The results reveal that perceived stress, burnout, job satisfaction, physical and mental health, psychosomatic problems and quality of relations are antecedents of participants’ work-life balance. CONCLUSIONS: University teachers have adapted to the new working mode and succeeded in maintaining moderate levels of work-life balance and burnout. However, our findings outline the need of a robust comprehensive framework, accounting for the multiple and multi-level predictors of work-life balance. Future research and HR perspectives have been outlined. Show more
Keywords: Work-life balance, burnout, perceived stress, telework, COVID-19, job satisfaction, university teachers
DOI: 10.3233/HSM-230089
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2023
Authors: Chin, Tay Lee | Chee, Tay Lee
Article Type: Research Article
Abstract: BACKGROUND: Organizational learning capability research has been gaining more attention. OBJECTIVE: Specifically, this paper examines annual trend publication, active journals, authors, institutions, nations, keywords, citation pattern and top cited articles over the past 45 years. It decides the frequent organizational learning capability topics and highlights future research directions. METHODS: A bibliometric was performed on 149 papers published between 1978–2023 from the Scopus database. A content analysis was also performed. RESULTS: Publication trends have exhibited growth over time. Learning Organization and Industrial Marketing Management are two key journals that publish organizational …learning capability. Publications are contributed by Chiva, R. and Alerge, J. Universidad Jaume I and Universitat de València are the two main institutions that exert the influence over the publication. Spain has been contributing more publications. Citations pattern analysis revealed 158.78 citations per year and 7145 citations for 149 papers. Sixthly, publications use keywords such as “organizational learning”, “innovation”. Both highly cited articles accumulated 442 citations. CONCLUSIONS: The findings are useful for policy-makers seeking reference and evidence to guide them in designing organizational learning capability policies, implementing management actions and programs. Show more
Keywords: Bibliometric, content analysis, organizational learning capability, SDG goal 8
DOI: 10.3233/HSM-230203
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-14, 2024
Authors: Lahmar, Hakim | Chaouki, Farid | Rodhain, Florence
Article Type: Research Article
Abstract: BACKGROUND: The concept of spirituality is gaining popularity in the business world. However, its definition remains a topic of debate within the scientific community due to variations in scope and dimensions depending on the approach used. OBJECTIVE: This paper aims to identify the fundamental properties necessary for comprehending Organizational Spirituality (OS). The primary objective is to propose a consensual definition of OS. METHODS: We conducted a systematic literature review to identify prior approaches that have touched upon the concept of OS. Subsequently, we performed a combinatorial analysis to identify varied levels of comprehension …of spirituality in the workplace, and to provide an additional interpretation to the definition of OS by corroborating it with the perspectives of managers. RESULTS: We have identified two levels of spirituality in organizational contexts: the individual level and the organizational level. We thereafter suggested a consensual definition of OS which was confirmed by professionals’ testimonies. CONCLUSIONS: Research on the subject of OS is constrained by the insufficient conceptual development and divergent interpretations in current literature. Objective facts indicate that organizations cannot attain transcendence; however, their spirituality manifests in their vision, goals, and values. Show more
Keywords: Organizational spirituality (OS), individual spirituality, consensual definition, qualitative study, Manager.
DOI: 10.3233/HSM-230141
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-18, 2024
Authors: Boatca, Maria-Elena | Draghici, Anca | Irimie, Sabin Ioan | Gajsek, Brigita
Article Type: Research Article
Abstract: BACKGROUND: In the current post-pandemic context, the main characteristics of workplaces have changed radically. Among the most prominent aspects of the post-pandemic workplace are hybrid arrangements, wide-spread remote work as the main work arrangement and increasing automation and robotization. These changes pose major concerns in terms of workplace wellness and occupational health and safety, primarily due to emerging or insufficiently analyzed risks in the workplace. OBJECTIVE: Especially in the post-pandemic world, where emerging risks in the workplace add to the pre-existing organizational challenges, the key to preventive and proactive organizational behavior is integration of ergonomics in …current work environments, irrespective of the type of work arrangement (remote, in office, manufacturing plants, etc.). Starting from this idea, the authors aimed to create an intervention model and to support the decision-making process to ensure successful implementation of ergonomic interventions. METHODS: The article presents a new perspective on workplace risk management and enhancement of workplace wellbeing based on a framework that encompasses workplace risk assessment, proposal of ergonomic interventions, and the managerial and financial evaluation of the proposed interventions. RESULTS: A key contribution to the literature in the field is represented by case studies on two companies, where cost-benefit analysis (CBA) was performed to assess validity of the proposed framework. CONCLUSIONS: The paper is a valuable contribution to the literature in the field of ergonomic interventions due to the innovative approach proposed by the authors. Innovation through combination is the key to a framework that addresses the real need of practitioners aiming to improve working conditions and ensure work-life balance across industries. Show more
Keywords: Workplace wellbeing, cost-benefit analysis, ergonomics, ergonomic intervention, substantiation of management decisions
DOI: 10.3233/HSM-230159
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-11, 2024
Authors: Shard, | Kumar, Devesh | Koul, Sapna
Article Type: Research Article
Abstract: BACKGROUND: Data-driven practices are now crucial in the digital age for streamlining operations and boosting output across a range of industries. With e-Learning emerging as a cutting-edge and promising strategy to improve educational delivery and student engagement, higher education institutions are also adopting this trend. Despite the potential advantages, e-Learning adoption in higher education is still a developing topic with scant published research. OBJECTIVE: This study aims to conduct a thorough analysis of existing literature, seeking to determine the present status of e-Learning adoption in higher education while also identifying promising avenues for further research. …METHODS: In this study, a systematic literature review methodology and a bibliometric approach are utilized to examine 63 papers sourced from the Scopus database, encompassing the years 2017 to 2021. These papers were specifically chosen due to their pertinence to e-Learning adoption in higher education institutions, following the exclusion and inclusion criteria outlined in the preferred reporting items for systematic reviews and meta-analyses (PRISMA) framework. The analysis techniques employed include descriptive overviews, citation analysis, and keyword co-occurrence. RESULTS: The systematic review of the literature revealed a significant increase in e-Learning adoption within higher education institutions (HEIs) in recent times. The findings highlighted several crucial factors influencing e-Learning adoption, including perceived ease of use, usefulness, learner attitude, self-efficacy, and facilitating conditions. However, further investigation is needed to better understand the impact of perceived learning and teaching styles on e-Learning acceptance in higher education settings. CONCLUSION: This study suggests conducting future investigations on e-Learning in developing countries, with a specific focus on intention, usage, adoption, and impact. Additionally, it emphasizes the importance of exploring the influence of learning and teaching styles on e-Learning acceptance within higher education institutions. These valuable insights will facilitate the development of effective strategies for the successful implementation of e-Learning in higher education settings. Show more
Keywords: Acceptance, adoption, e-Learning, higher education institutes, information, and communication technology (ICT), learning management system (LMS), systematic literature review (SLR)
DOI: 10.3233/HSM-230190
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-22, 2024
Authors: Širca, Nada Trunk | Riaz, Zahid | Hamid, Samreen | Žurauskė, Greta | Stankevičiutė, Živilė
Article Type: Research Article
Abstract: BACKGROUND: Given the unpredictable and turbulent times, the concept of employee resilience is gaining increased recognition within numerous organisations, as resilient employees excel in adapting to continually altering situations and recovering more quickly. Additionally, they demonstrate higher work engagement. Since employee resilience, as a personal resource, can be developed, the question is about the ways through which it can be enhanced. Similarly, when arguing that engaged employees are able to perform better, the next question pertains to the antecedents of work engagement. The previous literature provided support that human resource management (HRM) plays an important role in fostering employee …resilience and work engagement. However, the dimension of sustainability in people management has been somehow neglected. The paper tries to close the gap and, drawing on the JD-R model, explores the relationship among three constructs. OBJECTIVE: The aim of the paper is to reveal the interplay among employee resilience, sustainable HRM and work engagement. METHODS: Quantitative study. The data were collected using a survey. RESULTS: The core results revealed a positive link between sustainable HRM and work engagement. Additionally, employee resilience serves as a mediator. CONCLUSIONS: As an underlying mechanism, employee resilience influences the relationship between HRM practices and work engagement. Show more
Keywords: Employee resilience, work engagement, sustainable HRM, resilience, employee well-being
DOI: 10.3233/HSM-230204
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2024
Authors: Gharaibeh, Malik Khlaif
Article Type: Research Article
Abstract: BACKGROUND: The progress made in wireless communications has led to a higher adoption of mobile devices among users and has spurred the development of mobile commerce technology. OBJECTIVE: This research examines the factors influencing the intention to adopt mobile commerce in Jordan. These factors include perceived usefulness, perceived ease of use, trust, social influence, personal innovation, and mobility. METHODS: The study relied on Technology Acceptance Model (TAM), incorporating additional variables to suit the Jordanian context. The researchers gathered data from 540 users, and the research hypotheses were evaluated using smartPLS analysis. The study utilized a convenience …sample due to the absence of a comprehensive list of names of mobile commerce users. RESULTS: The results reveal that perceived usefulness, trust, social influence, personal innovation, and mobility play a significant role in influencing adoption intentions of mobile commerce. Furthermore, the study finds that mobility significantly affects the perceived usefulness of mobile commerce. In contrast, perceived ease of use does not show a statistically significant relationship on the intention to adopt mobile commerce. CONCLUSIONS: The outcomes of this research provide valuable insights for companies, service developers, and mobile marketers, enabling them to enhance the adoption rate of this service among individuals. Show more
Keywords: Mobile commerce, perceived usefulness, trust, social influence, personal innovation, mobility
DOI: 10.3233/HSM-230126
Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-12, 2024
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