Human Systems Management - Volume Pre-press, issue Pre-press

Authors: Shatat, Ahmad Saleh | Shatat, Abdallah Saleh

Article Type: Research Article

Abstract: BACKGROUND: In the last few months, e-learning witnessed a considerable demand due to the Covid-19 pandemic that made it the pragmatic solution for all Higher Education Institutions (HEI). Currently, all public and private universities relying on technology to make education continues with few interruptions. The migration of HEI into the virtual education model experienced several challenges in delivering rich education content to educators and learners. OBJECTIVE: Critical Success Factors (CSFs) enabled many universities to transform efficiently into the virtual environment. Before this transition, universities should carefully consider the key challenges and the CSFs to achieve successful migration to …the virtual environment. E-learning is not a substitute anymore, it is gradually becoming a de-facto technology transformation in the current exceptional situation. This paradigm shift contributes to the success of education continuity in higher education settings. METHODOLOGY: A survey instrument was distributed to 500 students effectively using e-learning systems. Out of which only 330 were completed and used in the analysis which determined 66%as the overall response rate. RESULTS: The results of the study indicate a positive and significant relationship between the 13 CSFs and the e-learning systems usage, and that also indicates a notable impact of the CSFs on the e-learning systems usage. CONCLUSION: The outcome of this research identifies the top 13 CSFs that contribute to delivering successful e-learning systems usage. The top 13 CSFs are positively and significantly correlated with e-learning systems usage. Show more

Keywords: Virtual migration, higher education, universities, critical success factors, challenges

DOI: 10.3233/HSM-201160

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2021

Authors: Phusavat, Kongkiti | Pastuszak, Zbigniew | Hidayanto, Achmad Nizar | Majava, Jukka

Article Type: Research Article

Abstract: BACKGROUND: How to reconnect the disengaged learners has been a major challenge for human learning. Motivating the disengaged learners through traditional interventions has not been effective. OBJECTIVE: The study aims to examine whether feedback from an external unit would be more persuasive for the disengaged learners. The perception on a lack of learning stems from poor attitude of learning, poor behavior, laziness, and lack of learning ability and attention. METHODS: A foreign business community has collaborated with two Bangkok Metropolitan Administration schools since 2016 on creating constructive and indirect feedback. There were 337 students from both …schools participated in the survey. 163 students participated in the revised practices while 174 students attended the traditional practices. RESULTS: The results show the gap between the two groups on the effects from constructive and indirect feedback. The disengaged students from the revised pedagogy show that they are attracted to constructive feedback and indirect feedback more. CONCLUSIONS: The findings show that, unlike the traditional paradigm, the disengaged students are perceptive to external feedback. The findings show some consistency with previous studies. Integrating external feedback can attract the attention from the disengaged students which could potentially contribute to human learning. Show more

Keywords: Human learning, constructive feedback, indirect feedback, disengaged students

DOI: 10.3233/HSM-201148

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2021

Authors: Karani, Anushree | Deshpande, Revati | Jayswal, Mitesh | Panda, Rasananda

Article Type: Research Article

Abstract: BACKGROUND: This paper explored the factors that constitute work-life balance, i.e. work-family conflict, family-work conflict, job satisfaction, family satisfaction, life satisfaction, work autonomy, work overload and its impact on psychological distress. OBJECTIVE: The current study aimed to understand the relationship between work-life balance and psychological distress. METHODS: Current study has adopted a quantitative approach, and cross-sectional research design has been used with snowball sampling technique. The sample size consists of 400 employees from the banking sector. SmartPLS3.1 has been used for structural equation modeling to give empirical findings from the responses collected. RESULTS: The …current study has checked the direct relationship between work-life balance (WLB) factors and psychological distress. Out of seven variables, psychological distress was explained by three variables, namely; family satisfaction, family-work conflict and work overload. CONCLUSION: The study contributes to the existing literature by analyzing the impact factors of work-life balance on psychological distress among banking Sector employees. It also provides empirical evidence to the HR managers in formulating effective HR policy to sustain employees and make their personal and professional lives better. Show more

Keywords: Work-family conflict, family work conflict, work overload, psychological distress, job satisfaction, family satisfaction, life satisfaction, work autonomy

DOI: 10.3233/HSM-201145

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-15, 2021

Authors: Afshan, Gul | Serrano-Archimi, Carolina | Lacroux, Alain

Article Type: Research Article

Abstract: BACKGROUND: Given the importance of the roles of psychological contract and voice in organizational life, this study highlights the effect of contract breach on managers and their voice directed at top management members, key representatives of the organization. OBJECTIVE: Drawing on social exchange theory, this study examines the relationship between a psychological contract breach (PCB) and concurrent organizational cynicism resulting in a considerate and aggressive managerial voice behavior. METHODS: Data came from an online survey on PCB and subsequent behaviors from a sample of 336 in-company European and Asian employees with managerial responsibilities working in France. …RESULTS: The results provide partial support for the hypothesized relationships and show the consequences of the bi-dimensionality of aggressive voice behavior (fight and negativity). Moreover, organizational cynicism mediates the relationship between PCB and the negativity dimension of aggressive voice. However, data analysis shows no support for organizational cynicism’s mediating role in the relationship between PCB and considerate voice. CONCLUSIONS: The study results of 336 in-company European and Asian employees having a managerial position, like project managers, middle managers, executives, employs a great insight into managerial voice behavior. This study contributes to the limited research conducted on the managerial voice in response to PCB. The findings have important implications for employers to understand managers’ psychological contracts and related voice behavior. Show more

Keywords: Psychological contract breach, organizational cynicism, considerate voice, aggressive voice, fight, negativity

DOI: 10.3233/HSM-201108

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Lee, Chao-Hsing | Chen, Chien-Wen

Article Type: Research Article

Abstract: BACKGROUND: Financial rewards might not the only way to keep employees’ stay and to have high performance. We attempt to introduce the perspective of psychological contract (PC) to study the employment relationship. OBJECTIVE: This study is based on the Chinese private enterprise context to explore the effect of psychological contract violation (PCV) and explore whether there are generational differences in the organization. METHODS: We adopt PLS-SEM for empirical research evaluation. A total of 313 valid sample questionnaires were taken. RESULTS: The statistical analysis results show that the psychological contract violation has a significant positive …impact on turnover intentions. Psychological contract violation also has significant negative effects on in-role performance and organizational citizenship behavior. In the analysis of generational differences for generation Y employees and generation X employees, when facing psychological contract violations, generation Y employees are more likely to have a stronger turnover intention, lower in-role performance, and less organizational citizenship behavior than generation X employees. CONCLUSIONS: The revised psychological contract violation model is confirmed in the Chinese context. There are significant differences in the influence of generational factors on the psychological contract violation model. Show more

Keywords: Psychological contract violation, turnover intention, generational difference, job performance, OCB

DOI: 10.3233/HSM-201073

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-17, 2021

Authors: Xq Ren Dashuai, Li | Zhen, Jie

Article Type: Research Article

Abstract: BACKGROUND: Compared with traditional e-commerce, a significant feature of social commerce is the more complex network of social relations built by the user through frequent online interaction and communication. This relationship network strengthens the impact of social interaction on its purchase behavior and highlights the necessity to study social interaction in social commerce. OBJECTIVE: This research aims to study the mechanism of social interaction on the purchase behavior of social commerce consumers based on the SOR theory. METHODS: This research uses SEM to perform hypothesis testing. The survey data of 622 consumers are used to conduct …empirical tests on the hypothesis proposed in the research. RESULTS: The research results show that user-website interaction, user-seller interaction, user-user interaction, user-online friend interaction can significantly enhance users’ physical presence; user-seller interaction, user-user interaction, and user-online friend interaction can significantly enhance users’ social presence; other variables can significantly enhance users’ flow experience except for the user-seller interaction; the physical presence and social presence significantly affect users’ impulsive purchasing intention, but have no significant effect on repeat purchasing intention; the flow experience significantly affects users’ impulsive purchasing willingness and repeat purchasing willingness. CONCLUSION: By connecting social interaction theory, presence theory, flow experience theory with consumer purchase behavior, the research group provides a new lens for how social interaction influence consumers’ purchase behavior in social business platform. The social business platform can learn from the research results of this paper and formulate corresponding measures to promote its own development. Show more

Keywords: Social commerce, social interaction, presence, flow experience, impulsive purchasing, repeat purchasing

DOI: 10.3233/HSM-190801

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-19, 2021

Authors: Gharib, Moaz | Allil, Kamaal | Durrah, Omar | Alsatouf, Mohammed

Article Type: Research Article

Abstract: PURPOSE: Trust is vital to all positive relationships. This empirical study explores the effect of three facets of organisational trust (trust in supervisors, in co-workers and in the organisation) on employee commitment in Salalah Mills Co. in the food industry in the Sultanate of Oman. METHODOLOGY: Data were collected via an online survey sent to all employees working in Salalah Mills Co., Oman. The final sample consisting of 102 responses with a response rate of 54 percent were analysed using multiple regression analysis. RESULTS: The findings revealed that two facets of organisational trust (trust in co-workers …and trust in supervisors) were found to have a significant positive effect on employee commitment, while trust in the organisation was found to have no significant effect. PRACTICAL IMPLICATIONS: Trust in supervisors and trust in co-workers directly affect employee commitment. Therefore, managers should consider promoting both of these forms of trust to enhance employee commitment. VALUE: Although previous studies have examined the link between organisational trust and employee commitment, a focus on Oman and the food sector has been particularly rare, so this study offers new insights. The findings will help decision-makers on design strategies and policies to improve employee commitment through trust. Show more

Keywords: Organisational trust, employee commitment, salalah mills co., food industry, sultanate of oman

DOI: 10.3233/HSM-201065

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-11, 2020

Authors: Mehrabioun, Mohammad | Mahdizadeh, Bibi Malihe

Article Type: Research Article

Abstract: BACKGROUND: Customer retention and management of customer churn are deemed as among the most significant issues for businesses. Given the fact that customer churn is not typically predictable easily, identifying and analyzing customer churn is necessary for businesses. OBJECTIVE: Therefore, the current research was conducted to employ a complementary approach to identify the reasons influencing customer churn. METHODS: To do so, initially, customers’ data were clustered by recruiting the K-means method. Each cluster represented customers who held similar values and the probability of churn behavior. In the next step, stakeholder groups are identified based on the …K- means algorithm. Then, Soft Systems Methodology (SSM) was employed to encapsulate each of the identified interested groups’ world-view to better understand logical reasons for churned customers. Purposeful activity modeling (human activity system) was adopted for each interested group utilizing SSM techniques. RESULTS: Using SSM techniques, purposeful activity modeling (human activity system) for each interested group adopted. Utilizing human activity systems for structuring debate sessions about change actions, short-term and long-term plans have been proposed to maintain and improve customer retention programs. CONCLUSIONS: SSM can be considered as an overarching approach that can afford a better understanding of the processes derived from data mining. Show more

Keywords: Customer retention management, churn management, data mining, soft systems methodology

DOI: 10.3233/HSM-201075

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-20, 2020

Authors: Tian, Huirong | Zhang, Jian | Jia, Zhenquan | Zhang, Na

Article Type: Research Article

Abstract: BACKGROUND: With the acceleration of the pace of life and the fierce competition for talents, role Conflicts and pressures caused by work and family will not only affect employees’ performance, but also reduce their job satisfaction and subjective well-being. So, as an important field for individuals, workplace factor also has an important impact on individual subjective well-being. OBJECTIVE: In this paper, we explored the relationship between feedback seeking and subjective well-being and the role of career adaptability and P-E fit in this process. METHODS: In this study, we used a moderated mediation approach to test how …employee’s workplace feedback seeking affect their subjective well-being and used a quantitative survey to measure these variables. RESULTS: The results showed that both feedback monitoring and feedback inquiry ultimately improve subjective well-being through positive prediction of career adaptability. In addition, we found the moderation effect of P-E fit, when P-E fit is low, the relationship between feedback seeking and career adaptability becomes stronger. CONCLUSIONS: As the results, feedback seeking has a positive impact on employees’ subjective well-being by increasing their career adaptability. In workplace, employees can actively seek for two kinds of feedback to improve their career adaptability and thus improve their well-being. Show more

Keywords: Feedback monitoring, feedback inquiry, career adaptability, subjective well-being, person-environment fit

DOI: 10.3233/HSM-201101

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-13, 2020

Authors: Murtaza, Ghulam | Roques, Olivier | Talpur, Qurat-ul-ain | Khan, Rahman

Article Type: Research Article

Abstract: BACKGROUND: The current work describes the relationship between workplace incivility and counterproductive work behaviours as moderated by religious-inspired ethics. Drawing from conservation of resources theory, we consider workplace incivility a type of workplace stressor draining the cognitive and psychological resources of employees that make them effective and productive. We posit that individuals’ religious beliefs and work ethics based on these beliefs provide resources to employees to counter, balance, or offset the loss of productive psychological resources. OBJECTIVE: We investigate the buffering effects of Islamic work ethics on the relationship between workplace incivility and counterproductive work behaviours. …METHODS: The sample includes 251 employees working in the healthcare sector in Pakistan. Hierarchical moderated multiple regression analysis was used to explore the relationships between workplace incivility, counterproductive work behaviours and Islamic work ethics. RESULTS: Our study results show that workplace incivility positively covaries with counterproductive work behaviours. However, Islamic work ethics negatively moderate this relationship. CONCLUSION: Theoretically, this study contributes by examining religious beliefs (Islamic work ethics) as a key resource that moderates the relationship between workplace incivility and counterproductive work behaviours. Furthermore, evidence regarding the different impacts of incivility on CWB-I and CWB-O in the Pakistani context agrees with the existing literature. Show more

Keywords: Workplace incivility, counterproductive work behaviours, Islamic work ethics

DOI: 10.3233/HSM-200993

Citation: Human Systems Management, vol. Pre-press, no. Pre-press, pp. 1-11, 2020