Human Systems Management - Volume 37, issue 1

Authors: Georgantzas, Nicholas C.

Article Type: Research Article

Abstract: Owed perhaps to its peculiar name, ‘Human Systems Management’ or HSM, this unconventional, international business journal challenges both potential contributors and reviewers, grappling with the processes of managing human systems and human systems management. HSM is poised to reflect the fact that the research pertaining to business enterprises and other societal organizations has moved past the pervasively mechanistic and organismic or medieval-corporatism views of humankind’s recent past, and far beyond the technocratic information age, into the high technology of truly societal human systems. Ergo, HSM aspires to archiving business research manuscripts that track the transformation of pioneering business enterprises and …other societal organizations into self -organizing and self -governing societal human systems. Show more

Keywords: HSM, business enterprises, business journal, high technology, societal human systems, societal organizations

DOI: 10.3233/HSM-18283

Citation: Human Systems Management, vol. 37, no. 1, pp. 1-5, 2018

Authors: Banerjee, Dipa | Biswas, Debasish

Article Type: Research Article

Abstract: This article substantiates employees’ contribution to customer satisfaction of hotel guests. The reported study’s purposefulness has been to evaluate the relative importance of the personnel component in achieving service quality and customer satisfaction in luxury hotels. Data were collected from 500 guests at 24 luxury hotels West Bengal, India. Seven common factor measurement models are deemed robustly reliable in determining hotel performance. The results are validated using Structural Equation Modelling (SEM) applied to hotel-guest perceptions that pertain to service quality and customer satisfaction.

Keywords: Personnel, service quality, customer satisfaction, structural equation modeling, hotel

DOI: 10.3233/HSM-171781

Citation: Human Systems Management, vol. 37, no. 1, pp. 7-13, 2018

Authors: Das, Bandana | Hui, Xiaofeng | Sha, Syed Jamal

Article Type: Research Article

Abstract: Major attention is received by investment policies that support small and medium-sized enterprise (SME) and technology-driven starts-ups. In this research, we investigate the role of the banking and finance policies that support SMEs self-development in Nepal. After joining the World Trade Organization (WTO), the country’s government has commenced numerous policies that support entrepreneurial activities. This study’s empirical-research results show that, regardless of the funds and plans supporting SME self-development, Nepal still needs a regulatory framework that backs innovative business enterprises and other societal organizations. That will help the country transition to an innovation-driven economy, by enhancing the competitiveness of …its SMEs. The insights gained are applicable to other developing and emerging economies, particularly through comprehending the vital role that financial mechanism play in building an innovative economy. Moreover, SMEs often struggle to adopt new and innovative managerial practices. Besides that, also need a bank for lending the loan only to SMEs. Show more

Keywords: Nepal, banking and finance policies, SMEs, innovative economy

DOI: 10.3233/HSM-17131

Citation: Human Systems Management, vol. 37, no. 1, pp. 15-25, 2018

Authors: Movahedipour, Mahmood | Zeng, Jianqiu | Yang, Mengke | Wu, Xiankang

Article Type: Research Article

Abstract: Sustainability draws increased supply-chain management (SCM) attention. This article analyzes critical barriers to the assessment, evaluation and attainment of sustainable supply-chain management (SSCM), assessed through critical-barrier identification and qualitative data analysis. Namely a literature review of 188 articles, published between the years 2010 and 2016, helps identify the most influential barriers. The qualitative data analysis pertains to fifteen such barriers, identified in the literature review and through our collaboration with other academic researchers and industrial specialists. Notably, the study’s qualitative data analysis, interpretive structural modeling (ISM), unconceals the mutual impact among the most prominent SSCM barriers. The inadequacy of information-technology …implementation is recognized as the most significant barrier, which could prevent business enterprises and other organizations from implementing a SSCM framework, with intentionality the sustainability in their business. The article concludes with suggestions for future research directions. Show more

Keywords: MICMAC, ISM, sustainability, supply-chain network

DOI: 10.3233/HSM-17101

Citation: Human Systems Management, vol. 37, no. 1, pp. 27-43, 2018

Authors: Alsaidan, Saad | Zhang, Li

Article Type: Research Article

Abstract: This research investigates the roles that entrepreneurial self-efficacy plays in the relations between students’ perception of vocational guidance and entrepreneurial intentions, as well as between vocational knowledge and entrepreneurial intentions, in the vocational colleges of Saudi Arabia. Correlation analysis and linear regression are used to assess the relations among students’ perception of vocational guidance, entrepreneurial self-efficacy, vocational knowledge and entrepreneurial intentions. Gathered from 631 students and analyzed with the SPSS software, the empirical data confirm that entrepreneurial self-efficacy moderates the relations between both students’ perception of vocational guidance and entrepreneurial intentions, and vocational knowledge and entrepreneurial Intentions. Besides the …study’s qualification, also offered are policy making recommendations for practice and implications for future research. Show more

Keywords: Entrepreneurial self-efficacy, vocational guidance, vocational knowledge, entrepreneurial intentions

DOI: 10.3233/HSM-17199

Citation: Human Systems Management, vol. 37, no. 1, pp. 45-55, 2018

Authors: Khamphengvong, Visansack | Xia, Enjun | Srithilat, Khaysy

Article Type: Research Article

Abstract: This article examines the determinants of the foreign direct investment (FDI) inflow to the Lao People’s Democratic Republic (Lao PDR). Namely, the study develops a static and dynamic gravity model that captures said determinants over the 1995 to 2015 time period. The results reveal that market size, trade openness, inflation rate, labor cost and exchange rate are primary FDI inflow attractants. And every year’s FDI inflow is itself a crucial precursor of next year’s foreign investor decision-making, while distance and border sharing among countries do not seem to support FDI inflow. Despite the study’s qualifications, exporting is a vital business …component that affects a manufacturing firm’s working capital, with multiple implications for business practice and research. Show more

Keywords: FDI, gravity model, determinants, Lao PDR, panel data, GMM

DOI: 10.3233/HSM-17229

Citation: Human Systems Management, vol. 37, no. 1, pp. 57-66, 2018

Authors: Lin, Ku-Jun | Hsieh, Yi-Hua | Lian, Wey-Shyang

Article Type: Research Article

Abstract: This study investigates the relations among knowledge sharing, transformational leadership and personality traits. An organizational perspective allows exploring the moderating effects of transformational leadership on both knowledge sharing and personality traits. Based on a survey of 1,325 valid questionnaires, the empirical findings show knowledge sharing is significantly and positively influenced by openness to experience, agreeableness, and conscientiousness. Knowledge sharing is also significantly and positively influenced by transformational leadership, which increases knowledge sharing motivation among extroversion and conscientiousness traits. High transformational leadership may reduce knowledge sharing reluctance among individuals with neuroticism traits. To promote knowledge sharing effectively, teachers and manager ought …to provide students and employees with transformational leadership, depending on observed personality traits and variations. Show more

Keywords: Knowledge sharing, transformational leadership, personality traits, leadership behavior

DOI: 10.3233/HSM-171615

Citation: Human Systems Management, vol. 37, no. 1, pp. 67-80, 2018

Authors: Solomon, Esther

Article Type: Research Article

Abstract: In an era marked by changing business models and evolving networks, a leadership challenge entails the successful management of processes towards learning, value generation, and organizational renewal. This article applies facet theory as the means of integrating two diverse, contemporary management orientations: process-oriented innovations and organizational learning. Both approaches advocate comparable principles, organically societal structures, and mindsets that challenge existing ways of thinking and acting in business and governance. Reframing through facet theory contributes nuanced insights into the multidimensionality and dynamic complexity of interactions between organizational learning and process-oriented innovations. The essence of intersections between the two approaches helps define …the facets of a mapping sentence expressing the study’s research design. Facet definitions and specifications lead to configurational hypotheses regarding profiles differentially contributing to improved practices. By testing the ensuing model, future research can provide valuable prescriptions for practice and offer new insights into how business enterprises and organizations learn through ongoing process-oriented innovations. Show more

Keywords: Facet theory, organizational learning, process-oriented innovations, configurational approach, mapping sentence

DOI: 10.3233/HSM-17107

Citation: Human Systems Management, vol. 37, no. 1, pp. 81-94, 2018

Authors: Kozák, Anita | Krajcsák, Zoltán

Article Type: Research Article

Abstract: This article looks at the statically-complicated and dynamically-complex relations among new-recruit behavior, mentorship, and organizational loyalty and role clarity. While emphasizing organizational circumstances, we explore the connection between organizational loyalty and role clarity through a sample of 314 people, the empitican data subjected to correlation, cluster and cross-tabulation analyses. The results undisclose significant relations among new-employee behavior, mentorship, and organizational loyalty and role clarity. Namely new hires, whose organizational integration is supported by a person capable of mentorship, seem to recognize and to adopt their organizational-role clearly and timely. Besides, rookies show an increased loyalty tendency to their employer. These …results are pertinent to organizational-mentorship programs that both effectively and efficiently help integrate new recruits, notably in organizational situations wherein mentor selection is critical. Show more

Keywords: Mentoring, role clarification, loyalty

DOI: 10.3233/HSM-17108

Citation: Human Systems Management, vol. 37, no. 1, pp. 95-103, 2018

Authors: Diard, Caroline

Article Type: Research Article

Abstract: Video surveillance is a societal control mechanism, chosen by companies to protect workers and property. The implementation of a control device raises questions about the role of managers. The purpose of this research is to focus on video-surveillance deployment and its psychological acceptance as a societal-control technique. This contribution will answer the following question: how can the organizational implementation process influence the acceptance of video surveillance. What is the role of the agreement between employees and employers? This article focuses on the components of acceptance of a control mechanism, video surveillance, in organisations open to the public in France. It …made sense to develop a framework looking at video surveillance from both a legal and psychological acceptance perspective. This text presents the results of a qualitative study into three research fields. The type of the agreement and the company’s activity encourage acceptance of video surveillance by employees. Show more

Keywords: Video surveillance, acceptance, control, psychological contract, work agreement

DOI: 10.3233/HSM-17113

Citation: Human Systems Management, vol. 37, no. 1, pp. 105-115, 2018

Authors: Al Karaawi, Mariam Ibrahim Hamood | Huimin, Ma

Article Type: Research Article

Abstract: This study analyzes the effects of information technology (IT) capacity with knowledge management (KM) on product design. IT capacity cannot provide competitive advantage in the market and thus the effect of KM as the mediating factor on this relationship must be examined. To test the hypotheses, data were collected through 220 questionnaires that were distributed to industrial companies in China. Results indicated that to achieve competitive advantage, companies should offer products that address customer needs through the design of identical product specifications, which are supported by KM and IT. Product design cannot succeed without knowledge of product qualities and characteristics. …Moreover, KM in companies relies on IT capability, and IT capability with KM can be used to explain variations in product design. Thus, companies who want to achieve competitive advantage in the design of their products must use the capability of IT with KM in obtaining their objectives and be consistent with customer requirements to achieve consumer satisfaction. This study contributes to the literature of industrialization through the introduction of KM as a critical intermediary between IT capability and product design and elucidates the real industrial value of product design. Show more

Keywords: Capability of using IT, knowledge management classifications, product design

DOI: 10.3233/HSM-17128

Citation: Human Systems Management, vol. 37, no. 1, pp. 117-128, 2018

Authors: Choi, Tae-Hee | Nakano, Chiaki

Article Type: Research Article

Abstract: Using questionnaire surveys, this study investigates ethics-related attitudes and practices in Japan and South Korea, pertaining to their business enterprises. To enable assessing ethics-perceptions changes over time, said surveys replicate similar studies, conducted in both countries 10 years prior to the current one. Namely, this article investigates (1) ethical conflicts, (2) unethical practices, (3) managers’ responses to hypothetical situations, (4) ethics standards, and (5) the institutionalization of ethics in Japan and South Korea, pertaining to business enterprises. Overall, our 2014 and 2015 survey results are reasonably similar to those of previous studies. Also observed are, however, an increase in ethics …awareness among Japanese and South Korean business respondents, and an overall improvement in ethics standards in both countries. The empirical findings suggest that, through time, ethical perceptions of Japanese and South Korean business respondents seem to be converging, and coinciding with those of previous studies’ business respondents in US. Yet most persistent are some characteristics peculiar to Japan and South Korea, such as, for example situational ethics in Japan, company-interest-first in South Korea, and ethical relativism in both countries. Show more

Keywords: Ethics in business, Japan, Korea, recent changes, survey, M14, O57

DOI: 10.3233/HSM-17106

Citation: Human Systems Management, vol. 37, no. 1, pp. 129-149, 2018