Psychological acceptance of organizational video surveillance

Article type: Research Article

Authors: Diard, Caroline^{; *}

Affiliations: Laboratoire Métis, Ecole de Management deNormandie, Le Havre cedex, France

Correspondence: [*] Corresponding author: Caroline Diard, Associate Professor, Laboratoire Métis, Ecole de Management de Normandie, 30 rue de Richelieu, 76087 Le Havre cedex, France. Tel.: +33 2 76 84 00 91; E-mail: [email protected].

Abstract: Video surveillance is a societal control mechanism, chosen by companies to protect workers and property. The implementation of a control device raises questions about the role of managers. The purpose of this research is to focus on video-surveillance deployment and its psychological acceptance as a societal-control technique. This contribution will answer the following question: how can the organizational implementation process influence the acceptance of video surveillance. What is the role of the agreement between employees and employers? This article focuses on the components of acceptance of a control mechanism, video surveillance, in organisations open to the public in France. It made sense to develop a framework looking at video surveillance from both a legal and psychological acceptance perspective. This text presents the results of a qualitative study into three research fields. The type of the agreement and the company’s activity encourage acceptance of video surveillance by employees.

Keywords: Video surveillance, acceptance, control, psychological contract, work agreement

DOI: 10.3233/HSM-17113

Journal: Human Systems Management, vol. 37, no. 1, pp. 105-115, 2018