Human Systems Management - Volume 39, issue 2

Authors: Iqbal, Mohammad | Siti Astuti, Endang | Trialih, Rahmat | Wilopo, | Arifin, Zainul | Alief Aprilian, Yudha

Article Type: Research Article

Abstract: BACKGROUND: Information technology creates supremacies by using or exploiting human resources or business which already exist. The use of modern information technology is form of merging between information technology and substantial complementary resources in order to acquire better performance. In this sense, the escalation of information technology can also influence the organizational culture related to quality of human resources in internal environment of organization. Thus, it is important that the influence of IT infrastructure and organizational culture being carried out in order to understand the relationship between both variables. OBJECTIVE: The objectives of this study are to examine …and explain the influence of IT resources on knowledge management capabilities mediated by organizational culture. Also, this study seeks to unfold how these variables are crucial to the existence of higher education institution (e.g. Universities) in Indonesia, particularly those who are listed as active institutional member of the Association of Indonesia School of Business Administration (AIABI). Thus, providing an empirical finding on the context of knowledge management and organizational culture in the higher education context is beneficial in the quest. METHODS: This research is quantitative in nature, by employing the use of survey method as means of inquiry. Further, this research involves 315 samples derived from a total of 63 Indonesian Universities which actively are listed members of the AIABI. For the purpose of hypotheses testing, inferential statistical analysis was utilised in the form of path analysis. RESULTS: This study indicated that IT human resource does not influence Knowledge Management Capabilities. This suggest that that the existence of a good and qualified IT infrastructure in Indonesia does not easily assure the running of knowledge management even in Universities which knowledge is regarded as the foundation of their business process. Further, it assumes that culture plays an important role, to which they have tendency to follow top-down direction, affected by surrounding environment rather than initiating to exploit one’s own capability. CONCLUSIONS: IT Infrastructure Resource positively and significantly influences organizational culture in universities. IT Human Resource has positive and significant influence on organizational culture in universities. IT infrastructure does not give positive and significant influence on Knowledge Management Capabilities. Organizational Culture of Universities has positive and significant influence on the culture of Knowledge Management Capabilities. Future research should explore how organizational culture acts as a moderating variable since there is an assumption from other research that organizational culture can act as a variable that strengthens or weakens the relationship among human resource management variable and the performance of the companies. Show more

Keywords: Information technology resources, Knowledge Management Capabilities, organizational culture

DOI: 10.3233/HSM-190562

Citation: Human Systems Management, vol. 39, no. 2, pp. 129-139, 2020

Authors: Zhapakov, Sabyrzhan M. | Omirzhanov, Yesbol T. | Maulen, Aidana | Omirtay, Roza | Azhinurina, Dinara A.

Article Type: Research Article

Abstract: BACKGROUND: This article provides a full description of the state policy of the Republic of Kazakhstan on employment and adaptation of repatriates (oralmans) and identify problematic issues in this field. We paid attention to the main problems of repatriates in the homeland and analyzed the influence of oralmans on the internal labor migration in Kazakhstan. OBJECTIVE: This is the first independent study that investigates the Kazakh people who have returned from abroad, who form part of the population of internal labor migration. METHODS: Various study methods were used, including analysis and synthesis, comparison and observation. …RESULTS: The authors analyzed historical aspects of the formation Kazakh diaspora and irredenta abroad, as well as provide information about the return of oralmans to the homeland. Furthermore, we separately examined the problems that oralmans face after returning to their homeland, and tried to identify the cause of each problem. The main problem was unemployment among oralmans. Because of the lack of a permanent job, oralmans often become subjects of internal labor migration. CONCLUSIONS: We analyzed various statistical data in terms of the numbers, formations, and dispositions of the oralmans. We furthermore analyzed the measures implemented by the state to solve existing problems. In the concluding part of the article, the authors give concrete recommendations on how to prevent the participation of oralmans in internal labor migration. Show more

Keywords: Repatriates, Oralmans, irredenta, internal labor migration, unemployment, homeland, adaptation of Oralmans

DOI: 10.3233/HSM-190626

Citation: Human Systems Management, vol. 39, no. 2, pp. 141-154, 2020

Authors: Harun, Harmani | Rahman Lubis, A. | Darsono, Nurdasila | Djalil, Muslim A. | Chan, Syafruddin

Article Type: Research Article

Abstract: BACKGROUND: In the last few decades, the rural bank has a focus of both researchers and policy-makers as it plays a crucial role in promoting the welfare of lower-income groups in most of the underdeveloped and developing countries, including Indonesia. However, as the newly established micro-financing institutions, as compared to the well-established large-scale commercial banks in the country, these micro-financing institutions have been perceived to have a lower level of competitiveness and performance. OBJECTIVE: Thus, this study explores and analyzes factors of core competency, innovation, and reputation in determining the competitiveness and performance of the rural banks (Bank …Perkreditan Rakyat - BPRs ) in Aceh, Indonesia. It also attempts to empirically investigate and analyze the mediated effect of competitive advantage on the influences of core competency, innovation, and reputation on performance of the BPRs in the country. METHODS: 350 employees at the 16 BPRs in 7 districts in Aceh province, Indonesia were selected as respondents of the study using the stratified random sampling technique. The study used the structural equation modeling analysis to examine the interrelationships among the variables, to answer the objectives of the study. RESULTS: The study found a positive influence of the core competency, innovation, and reputation on the BPRs’ competitive advantage. Except for the BPRs’ reputation, all variables positively affected the BPRs’ performance. Finally, the study found a significant partial mediated effect of competitive advantage on the relationship between core competency and innovation to the BPRs’ performance and a significant full mediated effect of competitive advantage on the relationship between reputation and the BPRs’ performance. CONCLUSIONS: These findings imply that all efforts to enhance the BPRs’ performance should be focused on the improvement of competitive advantage based on enhancing the competency, innovation, and reputation of the BPRs. Show more

Keywords: Core competency, innovation, reputation, competitive advantage, rural bank

DOI: 10.3233/HSM-190595

Citation: Human Systems Management, vol. 39, no. 2, pp. 155-168, 2020

Authors: Gui-Juan, Sun | Chun-Hui, Yuan | Akram, Zubair | Tanveer, Yasir

Article Type: Research Article

Abstract: BACKGROUND: Colleges and universities are not only the cradle of training talents, but also the base of incubating innovation. The influence on ranking reflects the strength of universities, and also represents the social recognition of universities. OBJECTIVE: It is of great significance to identify and analyze the key factors that affect the university ranking. METHODS: In this paper, the DANP method is used to identify the key factors of university influence. It is considered that the amount of alumni donation, world ranking, media attention of alumni, dual micromedia communication and industry media attention are the key …factors that enhance universities’ social influence. CONCLUSIONS: The conclusion of this study enriches the theory of university evaluation, innovates the research methods of university evaluation, and puts forward a precise index adjustment scheme to guide universities to strengthen their own influence construction, which has important theoretical and practical significance for the development of university edifice. Show more

Keywords: University influence, DEMETEL method, DANP method, key factors

DOI: 10.3233/HSM-190718

Citation: Human Systems Management, vol. 39, no. 2, pp. 169-181, 2020

Authors: Wen, Xin | Wu, Gang | Kang, Qi | Wang, Lei | Zeng, Jianqiu

Article Type: Research Article

Abstract: BACKGROUND: Open innovation is one of the most effective ways to innovate and gain a competitiveness of enterprises, and customer knowledge stands as the cornerstone in all the external sources of innovation. As a result, the management of customer knowledge is critical for the implementation of the innovation activities and the enhancement of the firm performance. OBJECTIVE: Taking open innovation situation based on the knowledge flow view as the research background, this study explores and examines the relation among customer knowledge management, inbound open innovation and firm performance with the data collected from 238 enterprises in ICT industry. …RESULTS: The results show that the customer knowledge management has significantly positive effects on the firm performance, and knowledge from customers is the most important part of customer knowledge management. CONCLUSIONS: Resource acquisition, resource integration and interaction mechanism are the three dimensions of open innovation process which play a partial role in mediating respectively between customer knowledge management and firm performance, with the resource integration effecting the firm performance mostly. Show more

Keywords: Customer knowledge management, knowledge management, inbound open innovation, resource acquisition, resource integration, interaction mechanism, firm performance

DOI: 10.3233/HSM-190720

Citation: Human Systems Management, vol. 39, no. 2, pp. 183-195, 2020

Authors: Ali, Rahib | Zhang, Ziqiong | Bux Soomro, Muhammad | Gogan, Ives Chacourre Wangninanon | Soomro, Habib Rehman

Article Type: Research Article

Abstract: BACKGROUND: Among the 1.1 billion global smokers about 80% of them live in developing countries, and nearly 7 million of those smokers will die by 2030, including 2 million-plus in China alone. China produces and consumes about one-third of global tobacco products, which affects nearly 80% of China’s total population. Currently, largely-applied programs can aid in saving millions of Chinese citizens from tobacco menaces. Two of such programs are the WHO MPOWER and FCTC programs on tobacco control. OBJECTIVE: This study proposes the assimilation and conjoint uses of quick response code (QRC) and mobile health (mHealth) technologies to …aid smokers in cessation by improving their health beliefs. The study is also viable to estimate the likelihood that smokers will cut/quit smoking due to their changes in health beliefs. METHODS: Since digital technologies play a crucial role in health-care education, ergo, we programmed anti-tobacco QR codes and mHealth application, the conjoint uses of both these two tools aim to improve smokers’ comprehension of tobacco perils and assist them to overcome their perceived barriers related to cessation and attain the perceived benefits of quitting. The health belief model theory was adopted and 600 English-speaking students were recruited as a convenient sample of participants in this study. RESULTS: The obtained results suggest that both printing the proposed anti-tobacco codes on cigarette packaging and adoption of mHealth can assist experts in improving the health beliefs of smokers towards smoking-cessation acceptance. CONCLUSION: This study will aid experts as technology compliance in accordance with the WHO MPOWER and FCTC programs on tobacco control in China. Show more

Keywords: Health belief model, mobile health, quick response code, technology, tobacco control

DOI: 10.3233/HSM-190629

Citation: Human Systems Management, vol. 39, no. 2, pp. 197-217, 2020

Authors: Kusumawati, Andriani | Sri Rahayu, Kharisma

Article Type: Research Article

Abstract: BACKGROUND: There is limited research that uses experience quality variables on cafes and restaurants. OBJECTIVE: To test the effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty to the visitors of natural outdoor cafes in the hilly areas of Joyo Agung, Malang, Indonesia. METHODS: This study uses four variables: Experience quality, customer perceived value, customer satisfaction, and customer loyalty. The population used in this research were all customers or visitors who bought and enjoyed the products and services provided by the natural outdoor cafes in Malang. This study …used Structural Equation Modelling (SEM) as an inferential statistical technique. RESULTS: (1) Quality experience has a significant effect on customer perceived value, customer satisfaction, and customer loyalty; (2) Customer perceived value has a significant effect on customer satisfaction and customer loyalty; and (3) Customer satisfaction has a significant effect on customer loyalty. CONCLUSIONS: This study provides some ideas for future research on customer perceived value, customer satisfaction and customer loyalty. Show more

Keywords: Experience quality, customer perceived value, customer satisfaction, customer loyalty

DOI: 10.3233/HSM-190564

Citation: Human Systems Management, vol. 39, no. 2, pp. 219-232, 2020

Authors: Mabula, Juma Buhimila | Dongping, Han | Chivundu-Ngulube, Charles Denis

Article Type: Research Article

Abstract: BACKGROUND: The upsurge of the SME failure rate in developing economies has triggered the need to foster entrepreneurial skills, awareness, and appropriate knowledge. One of the ways of effective learning is through coming together in a cooperative. OBJECTIVE: This study focuses on analyzing the influence of members’ cooperative support, commitment, and trust on members’ firms’ entrepreneurship and learning orientation. The study also assesses the association of entrepreneurship and learning orientation on their firm innovation performance. The study further examines the mediating role of entrepreneurship and learning orientation on perceived cooperative support, commitment, and trust-innovation performance relationship. …METHODS: SPSS was used to calculate descriptive statistics and the partial least square (PLS) structural equation modeling employing Smart PLS software 23. RESULTS: The general results indicate that perceived cooperative support, commitment, and trust have a significant and positive association with entrepreneurship and learning orientation, except for trust versus entrepreneurship association with entrepreneurship orientation displayed insignificant results. Entrepreneurship and learning orientation confirmed to have a strong significant positive influence on firm innovation performance. The entrepreneurship and learning orientation significantly mediate perceived cooperative support, commitment, and trust-innovation performance relationship. CONCLUSIONS: Fostering saving and credits cooperatives societies should not just aim at providing financial support to its members but create associations that will orient entrepreneurial spirit to its members and attract members wise utilization of the funds accessed. Show more

Keywords: Members’ cooperative support, commitment, trust, learning orientation, entrepreneurship orientation, innovation performance

DOI: 10.3233/HSM-190735

Citation: Human Systems Management, vol. 39, no. 2, pp. 233-250, 2020

Authors: Mousa, Mohamed | Massoud, Hiba K. | Ayoubi, Rami M. | Puhakka, Vesa

Article Type: Research Article

Abstract: OBJECTIVE: Human resources management and organization studies. This paper investigates the main barriers of organizational inclusion practices of academics in Egyptian higher education institutions, and proposes interventions to enhance academics’ sense of organizational inclusion. METHODS: A total of 350 academics were contacted and 245 of them were interviewed in 49 face-to-face focus groups. The interview length for each focus group is about 45 minutes and is conducted in Arabic, the mother tongue of all respondents. Upon conducting the interviews, the authors used thematic analysis to determine the main ideas in the transcripts. RESULTS: After carefully analyzing …the interviews, the authors of this paper could not identify any adoptable paradigm for the systematic practice of organizational inclusion experienced by academics in the chosen business schools. Moreover, the authors of the present paper have explored some barriers hindering the sense of organizational inclusion among academics and subsequently classified them as cultural, functional and psychological barriers. CONCLUSION: The authors propose three prompt managerial interventions for Egyptian public business schools. The first is economic, and proposes a link be created between the financial remuneration of professors and the number of academic theses they supervise. The second is functional, and strongly recommends that units be created for managing foreign educational grants and scholarships. The third is cultural, and proposes that cultural tolerance units be required to manage any discriminatory and unequal opportunity claims. This paper contributes by filling a gap in HR management in the higher education sector, in which empirical studies on the practices of organizational inclusion have been limited so far. Show more

Keywords: Inclusion, organizational inclusion, business schools, Egypt

DOI: 10.3233/HSM-190574

Citation: Human Systems Management, vol. 39, no. 2, pp. 251-263, 2020

Authors: Hvalič-Touzery, Simona | Babnik, Katarina | Pivač, Sanela | Skela-Savič, Brigita

Article Type: Research Article

Abstract: BACKGROUND: The improvement of psychic well-being and mental health prevention in the workplace are high on the European agenda. OBJECTIVE: The study aimed to perform a construct validation of the previously developed short forms of the Psychological General Well-Being Index (PGWBI) on the working population and to identify the possible individual and work-related characteristics that co-shape individual perceptions of well-being. METHODS: A cross-sectional, quantitative study design was utilized. A standardized instrument and its four short forms developed in previous studies were used. The sample included 376 employees from larger companies of one Slovenian region. Exploratory and …confirmatory factor analysis and multiple linear regression were performed. RESULTS: The short form that shows the best fit in this study sample is the PGWBI-B with RMSEA = 0.063; CFI = 0.986; SRMR = 0.026; NNFI = 0.977 and CI = 0.982. The significant independent variables were educational level (p  < 0.001) and the average number of working hours per week (p  = 0.001). CONCLUSIONS: The study proved that working conditions are correlated with employees’ well-being. Further validation of the PGWBI short forms should be performed with parallel and work context-specific measures of well-being to assess their concurrent validity. The monitoring of general employee well-being should become a regular practice in work organisations. Show more

Keywords: Mental health, psychological strain, workplace, construct validation

DOI: 10.3233/HSM-190721

Citation: Human Systems Management, vol. 39, no. 2, pp. 265-275, 2020

Authors: Hazarika, Bidyut | Mousavi, Reza | Rea, Alan

Article Type: Research Article

Abstract: BACKGROUND: As the growth of the Internet continues to impact the way that individuals and businesses interact, companies are forced to bring new online markets to the forefront of their strategic business decisions. In recent years online innovations in Internet content offerings have produced a myriad of highly interactive fantasy sports sites designed to entice users to wage funds on sports team. Although factors such as accessibility and anonymity encourage people to wager online, many hesitate to wager for reasons that must be examined if online fantasy sports (OFS) sites are to innovate and thrive. OBJECTIVE: Although research …findings suggest that users have questioned the legitimacy and fairness of online fantasy sports sites, issues of trust do not yet appear to be negatively influencing the industry’s growth. Users continue to spend large sums of money without high confidence in OFS sites. To understand why this might be the case, we conducted a preliminary study to examine the nature and role of psychological contract violation (PCV) in OFS sites.Our research examines how OFS users’ past experiences and the perceived reputation of OFS sites influence psychological contract violation (PCV), as well as perceived institutional effectiveness as it pertains to OFS sites’ features and products. We also investigate the effect of institutional effectiveness on users’ concerns and their behavioral intentions. METHODS: We implemented previously validated scales to survey OFS users and test our hypothesized model. The original sample size included 198 individuals. After removing the incomplete and non-fantasy sports site user responses, the final sample dropped to 142. PLS-SEM was used to analyze measurement and structural models. RESULTS: Initial results suggest that OFS users have concerns about transactional information even though they tend to be less risk adverse than non-OFS users. Our study also found that psychological contract violation minimizes users’ protection perceptions concerning overall OFS structures’ effectiveness. CONCLUSIONS: This study creates new knowledge about minimizing risks in online fantasy sports sites, thereby assisting businesses that want to increase user participation and transactions. Show more

Keywords: Psychological contract violation, concern minimization, risk perception, privacy perception

DOI: 10.3233/HSM-190709

Citation: Human Systems Management, vol. 39, no. 2, pp. 277-292, 2020

Authors: Yan, Chen | Yanghao, Zhan | Bhatti, Misbah Hayat

Article Type: Research Article

Abstract: BACKGROUND: Innovation practice of the enterprise is a complicated dynamic process which shows different environmental characteristics and different degrees of uncertainty and externality in each stage of activity. Therefore, it is important to consider the government involvement in enterprise innovation initiatives and interventions in the different stages of innovation is a question to be explored. PURPOSE: This research study examines staged government interventions, situational characteristics impact in manufacturing innovative enterprises in china. DESIGN/METHODOLOGY/APPROACH: This quantitative study used the panel data including 443 manufacturing innovative enterprises in China from 2008 to 2011 to analyze the differential relationship …between the government intervention and enterprises’ innovation performance by building the framework of “government intervention – situational characteristics-innovation performance”. FINDINGS: The empirical results show that single-stage government intervention produces an inhibitory effect on enterprises’ innovation performance, but multi-stage government intervention has a significant role in promoting their performance, especially the combination of the initial stage of innovation and the stage of innovation marketization. The moderation of the situational characteristics on the relationship between the government intervention and enterprises’ innovation performance has a larger difference. CONCLUSION: This paper supplements and extends previous research on institutions and innovations by the analysis of the relationship between government intervention, enterprise innovation, and regulatory mechanisms of enterprise R&D internationalization strategy, industry and regional characteristics. We deeply explore the transmission mechanism and internal process of government support in enterprise innovation, and effectively promote the development of the theory and practice of government support and enterprise innovation. Show more

Keywords: Government intervention, situational characteristics, R&D internationalization, enterprise innovation performance, China

DOI: 10.3233/HSM-190795

Citation: Human Systems Management, vol. 39, no. 2, pp. 293-308, 2020