Der "Patienten-Monitor" als Instrument zur Erhebung der Patientenzufriedenheit im stationären Bereich: Überprüfung seiner psychometrischen Eignung

Subtitle: The "Patient-Monitor" as an instrument for measurement of patient-satisfaction in the in-patient sector: Revision of its psychometric quality

Article type: Research Article

Authors: Bleich, Christiane | Nickel, Stefan | Trojan, Alf

Affiliations: Institut und Poliklinik für Medizinische Psychologie, Zentrum für Psychosoziale Medizin, Universitätsklinikum Hamburg-Eppendorf, Martinistraße 52, Haus S35, 20246 Hamburg. E-mail: [email protected]

Abstract: The measurement of patient satisfaction is an increasingly important module of quality assurance, since patient satisfaction constitutes a significant aspect of outcome quality. But up to now there has been an extensive lack of instruments for the collection of data concerning patient satisfaction whose psychometric quality has been sufficiently proved. Since psychometric quality can be assumed to be a precondition for providing meaningful suggestions for a comprehensive quality management, it seems all the more important to scrutinize instruments for their psychometric quality and to further develop them if need be. The object of the study at hand is the presentation of a selfadministered instrument and its psychometric examination. The underlying data are derived from a sample of 14 597 patients from 27 departments of 25 hospitals who were surveyed following inpatient treatment. Both an item analysis and results concerning reliability and validity indicate that the "patient monitor" provides an instrument that can psychometrically sufficiently represent patient satisfaction in inpatient clinics.

Keywords: Instruments for patient satisfaction, psychometric quality, reliability, validity, quality of health care

Journal: Zeitschrift für Medizinische Psychologie, vol. 17, no. 2-3, pp. 81-96, 2008