Ethical aspects of managing customer privacy in electronic commerce

Article type: Research Article

Authors: Kelly, Eileen P.

Affiliations: Management Department, Ithaca College, School of Business Ithaca, NY 14850, USA. Tel.: +1607 274 2391; Fax: +1607 274 1152; E-mail: [email protected]

Abstract: The rapid spread of electronic commerce and online technology has created tremendous opportunities for economic efficiency and customer choice. However, at the same time, technology poses unparalleled intrusions into personal informational privacy. This article examines some of the ethical aspects of electronic commerce and consumer privacy.

Keywords: Ethics, electronic commerce, privacy, technology

DOI: 10.3233/HSM-2000-19403

Journal: Human Systems Management, vol. 19, no. 4, pp. 237-244, 2000