Affiliations: Faculty of commerce, Department of Management Administration, Al-Azhar University, Tafhna- Alashraf branch, Egypt
Correspondence:
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Corresponding author: Mervat Mohammed Elsaied, Faculty of commerce, Department of Management Administration, Al-Azhar University, Tafhna- Alashraf branch, Egypt. E-mail: [email protected].
Abstract: BACKGROUND:Effective servant leadership affects employee motivation and commitment. It enhances the quality of service provided for customers, customer satisfaction, retention, and makes these institutions more competitive in demanding marketplace. SL is significant for the success of institutions in the hospitality and tourism industry. OBJECTIVES:The paper aims to clarify the relationship between servant leadership (SL) and career commitment (CC). In addition, it aims also to examine the mediating role of Organizational- based self-esteem (OBSE) underpinning this relation. METHODS:The data were collected by a questionnaire from 537 employees, who work in a large Egyptian travel and Tourism Company, statistical Methods were used such as hierarchical regression, correlation, the bootstrapping test, and so on analyzing the data. RESULTS:The paper provides empirical insights about how SL influenced CC; it suggested that OBSE fully mediated the positive relationship between SL and CC. CONCLUSIONS:The present study expands our understanding of how and under what conditions SL influences career commitment by examining the mediating role of OBSE.
Keywords: Servant leadership, organizational-based self-esteem, career commitment
