Affiliations: School of Management, Harbin Institute of Technology, Harbin, China
Correspondence:
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Corresponding author: Wasim Abbas, Ph.D. Candidate, School of Management, Lab 612, Harbin Institute of Technology, 13 Fayuan Street, Nangang District, Harbin, Heilongjiang 150001, China. Tel.: +86 13206569505; E-mail: [email protected].
Abstract: This article investigates the role that trust plays in moderating the relation between employee engagement and fairness, in service enterprises. The study’s purposefulness was to examine, first, the link between employee engagement and fairness and, second, whether trust — often treated as a dependent or an intermediate construct—moderates the relation between these two constructs. By utilizing both cross-sectional and quantitative-data collection methods, a questionnaire survey allowed collecting data from 202 service employees, randomly selected from both private and public banks, in Pakistan’s Larkana District. Tested through regression, a pair of empirically assessed hypotheses show the distinct moderating role that trust plays in the relation between employee engagement and justice, in service enterprises. The article concludes with the study’s limitations, which point to the implications and scope for policymaking and future research.
Keywords: Employee engagement, fairness, trust, service enterprises
