Der FKKP – ein Fragebogen zur Messung der Krankenhausqualität aus der Sicht von Kurzzeit-Patienten

Subtitle: The FKKP – a questionnaire for measuring patient satisfaction among short-stay patients

Article type: Research Article

Authors: Nickel, Stefan

Affiliations: Universitätsklinikum Hamburg-Eppendorf, Institut für Medizin-Soziologie, Martinistraße 52, 20246 Hamburg. Tel.: +49 40 42803 2881; E-mail: [email protected]

Abstract: Objectives: The purpose of the study was to develop and validate a standardized instrument for measuring patient satisfaction among short-stay patients. Methods: Item selection was based on qualitative interviews, literature and own experiences. After pre-testing with short-stay patients from general hospital care (n=154) a 50-item-version has been tested with patients from three other hospitals (n=466), including two departments of minor surgery and medical wards. Results: Item and factor analysis confirmed the hypothesized dimensions, reliability (Cronbach's α) ranged from 0.57 to 0.87. All sub-scales correlate moderately with health status, cause of admission and age. Conclusion: Our basic assumption that quality management needs a specific instrument for short-stay patients had to be modified. The instrument can be used a) to look at quality differences between short-stay and long-stay patients, b) to evaluate specific short-stay therapies, as well as c) to make total quality monitoring easier with more attention to health outcome.

Keywords: Patient satisfaction, quality management, health promotion, short-stay patient, hospital

Journal: Zeitschrift für Medizinische Psychologie, vol. 17, no. 2-3, pp. 53-66, 2008