E-commerce payment systems: critical issues and management strategies

Article type: Research Article

Authors: Hsieh, Chang-tseh

Affiliations: University of Southern Mississippi, Box 5178 Hattiesburg, MS 39406-5178, USA, Tel.: +1 601 2664641; Fax: 601 2664642; E-mail: [email protected]

Abstract: The advent of the Internet commerce has prompted the invention of several payment tools to help facilitate the completion of business transactions over the Internet. Most of these tools still fail to gain sufficient supports from online merchants. This paper reviews some intriguing features of several major online payment instruments, their potential problems, and proposes some practical strategies to reduce the possible frauds association with the use of those instruments on the Net.

Keywords: E-commerce payment system, online payment fraud, management strategies

DOI: 10.3233/HSM-2001-20206

Journal: Human Systems Management, vol. 20, no. 2, pp. 131-138, 2001