Business excellence in the United Arab Emirates through soft TQM

Article type: Research Article

Authors: Lasrado, Flevy^*

Affiliations: Faculty of Business, University of Wollongong in Dubai, UAE

Correspondence: [*] Corresponding author: Flevy Lasrado, Faculty of Business, University of Wollongong in Dubai, UAE. Tel.: +971 4 971 4 278 1949; Fax: +971 4 278 1800; E-mail: [email protected].

Abstract: The approach to measuring organizational performance by exclusively using financial indicators has been critiqued in the literature. There is a need to drive managerial practices based on ‘excellence’, yielding peak performance beyond financial results. This article’s purpose is to highlight the business excellence practices of leading organizations that drive peak organizational performance. Their business excellence frameworks are based on the total quality management (TQM) philosophy. The article examines business excellence winners in the United Arab Emirates (UAE) and how the TQM enablers and business excellence frameworks help them achieve peak performance. The findings have useful implications for managers of business enterprises.

Keywords: Business excellence framework, peak performance, total quality management (TQM)

DOI: 10.3233/HSM-160871

Journal: Human Systems Management, vol. 35, no. 3, pp. 229-236, 2016