The impact of security control on business-to-consumer electronic commerce

Article type: Research Article

Authors: Chen, Kuo Lane^a | Lee, Huei^b | Mayer, Bradley W.^b

Affiliations: [a] Information Systems and Analysis Department, Lamar University, P.O. Box 10033, Beaumont, TX 77710, USA, Tel.: +1 409 880 8644; Fax: +1 409 880 8235; E-mail: [email protected] | [b] Management-Marketing Department, College of Business, Lamar University, Beaumont, TX 77710, USA, Tel.: +1 409 880 8629; Fax: +1409 880 8620; E-mail: [email protected]

Abstract: The purpose of this paper is to study the security control techniques and its impact on Internet purchasing and electronic commerce. Various security-control techniques for e-commerce are: (1) authentication (2) encryption (3) electronic payment systems (4) internal security management, and (5) non-electronic payment options. A survey from three universities in three different states was conducted. Results suggest that students have general knowledge about security techniques used by businesses but they are not as familiar with electronic payment systems. Students, however, prefer entering credit card information on the Internet after they decide to purchase a product via the Internet.

Keywords: Security in e-commerce, payment options

DOI: 10.3233/HSM-2001-20207

Journal: Human Systems Management, vol. 20, no. 2, pp. 139-147, 2001