Global e-library services in Novartis Knowledge Center: meeting worldwide information needs at Novartis

Article type: Research Article

Authors: Chaudhuri, Binu | He, Leifang | Juterbock, Deborah

Affiliations: Manager, Novartis Knowledge Center, NJ, USA. [email protected] | Senior Information Specialist, Novartis Knowledge Center, NJ, USA. [email protected] | Global Head, Novartis Knowledge Center, NJ, USA. [email protected]

Abstract: This article describes how the new e-model evolved a new role for the NKC service group, how this service group contributes to the e-content lifecycle management process and how the new model ensures that NKC’s global e-library services are available to all associates regardless of location. It also provides details on how the service group empowers end users to locate needed resources and produces a positive impact on the company’s success.

DOI: 10.3233/WDL-120066

Journal: World Digital Libraries - An international journal, vol. 3, no. 2, pp. 151-157, 2010