Centric Consulting case study: Culture is the key to remote work success

Issue title: Working from Home

Guest editors: Kermit Davis and Susan Kotowski

Article type: Research Article

Authors: English, Larry

Affiliations: Centric Consulting, 1020 Dennison Ave, Columbus, OH43201, USA. E-mail: [email protected]

Abstract: BACKGROUND: Centric Consulting is a business and technology consulting firm that employs over 1,100 people across the U.S. and India. It was founded in 1999 as a virtual-first organization. With more than two decades of success as a remote-first company, Centric offers valuable insight into how other organizations can continue to find success and retain top talent in a virtual or hybrid setting. OBJECTIVE: This case study unpacks the elements necessary for success as a virtual-first organization, explaining why each element is important and how business leaders can achieve them. CASE REPORT: This case study identifies the following factors as vital to success for remote organizations: trust in employees; embracing flexibility; strong interpersonal relationships; investment in quality tools and technology; hiring for culture fit; culture-focused mentorship; strategic in-person encounters; and continuous culture improvement. CONCLUSION: Remote-first organizations must prioritize relationship-building and culture. Leaders of remote organizations must focus on empowering employees.

Keywords: Work from home, future of work, hybrid workplace, remote

DOI: 10.3233/WOR-210701

Journal: Work, vol. 71, no. 2, pp. 295-298, 2022