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A program to support the construction and evaluation of resilience indicators

Issue title: IEA 2012: 18th World congress on Ergonomics - Designing a sustainable future

Article type: Research Article

Authors: Huber, Gilbert Jacob | Gomes, Jose Orlando | de Carvalho, Paulo Victor Rodrigues;

Affiliations: Nuclear Engineering Institute, Cidade Universitária, Rio de Janeiro, RJ, Brazil | Graduate Program in Informatics-NCE&IM, Cidade Universitária, Rio de Janeiro, RJ, Brazil

Note: [] Corresponding author. E-mail:[email protected]

Keywords: resilience engineering, indicators, complex systems

DOI: 10.3233/WOR-2012-0528-2810

Journal: Work, vol. 41, no. Supplement 1, pp. 2810-2816, 2012

Published: 2012
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Abstract

The main objective of this work is to propose a method and a tool to support the development of indicators able to inform an organization about the state of its resilience through a cyclical process of identifying its resilience factors, proposing resilience indicators, assessing its organizational resilience followed by assessing and improving the resilience indicators. The research uses concepts from complex adaptive systems and from resilience engineering to establish an initial set of indicators able to assess elements that contribute to organizational resilience, and structures them temporarily as a hierarchy. A software application to support indicator definition and structuring, questionnaire generation, and result assessment activities was built to assist in speeding up the experiment-adjust cycle. Prototype indicators were instantiated with helicopter operating companies in mind, and were reviewed by a domain expert.

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