Affiliations: Faculty of Industrial Design Engineering, Delft
University of Technology, Delft, The Netherlands
Note: [] Corresponding author: Peter Vink, Delft University of
Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands. Tel.: +31 15
2781438; Fax: +31 15 2787179; E-mail: [email protected]
Abstract: BACKGROUND: Efficient use of space and passenger comfort in aircraft
interiors are major issues. There is not much research available about the
flying experience regarding passengers' personal belongings. OBJECTIVE: The objective of this study is to explore concepts within
the current aircraft seats which improve the passenger experience related to
their personal belongings like wallets, mobile phones and laptops. METHODS: Through on-site observations, interviews and online
questionnaires, data regarding the number of personal belongings taken into the
airplane and opinions about access to hand luggage were gathered. These data
were used to develop different concepts to optimize the aircraft interior,
which were evaluated by passengers. RESULTS: Almost every passenger carries a phone (88%), wallet (94%),
travel documents (98%) and keys (76%) with them and they like to have these
stored close by. Passengers rate the concept that provides integrated storage
in the tray table of the aircraft seat the best. CONCLUSIONS: Extra storage possibility in the table-tray seems a
promising solution according to the passengers.
