Consolidated findings from 6 years research on the age-differentiated design of human-computer interaction

Abstract

The fast aging of many western and eastern societies and their increasing reliance on information technology create a compelling need to reconsider older users’ interactions with computers. This paper summarizes the results of 6 years of research on the age-differentiated design of human-computer interaction. The well-known model of human information processing served as the theoretical framework. The model components ‘’sensory processing’’, ‘’perception’’, ‘’working memory’’, ‘’decision and response selection’’ and ‘’response execution’’ were analyzed exemplarily in task settings on project management. In seven empirical studies with a total number of 405 participants between 20 and 77 years the human-computer interaction was analyzed regarding effectiveness, efficiency and user satisfaction. For most but not all studies the results reveal that age-induced differences in human-computer interaction can best be compensated by an ergonomic ‘’design for all’’. In some cases however an age-specific approach is favorable.