Consumer choice and satisfaction in supported employment

Issue title: International Symposium on Supported Employment

Article type: Research Article

Authors: Parent, Wendy

Affiliations: Rehabilitation Research and Training Center on Supported Employment, Virginia Commonwealth University, P.O. Box 842011, Richmond, VA 23284-2011, USA

Abstract: Supported employment has proven to be a successful service option in terms of outcomes and participant satisfaction. Most studies to date have focused upon the attitudes of employers, rehabilitation counselors, parents, and advocates with little information available as to the opinions of the consumers who are the primary customers. This article summarizes the views of 110 consumers of supported employment who share information about their experiences and their feelings about their jobs and the services they receive. Practical strategies and a Consumer Satisfaction Survey tool are presented to assist practitioners, consumers, and advocates with enhancing consumer choice and satisfaction in supported employment.

Keywords: Consumer choice, Supported employment, Satisfaction survey

DOI: 10.3233/JVR-1996-6105

Journal: Journal of Vocational Rehabilitation, vol. 6, no. 1, pp. 23-30, 1996