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Article type: Research Article
Authors: Smith, Kaye | Webber, Lynne | Graffam, Joe | Wilson, Carlene
Affiliations: School of Health and Social Development, Deakin University, Burwood, Vic., Australia | Department of Psychology, University of Adelaide, South Australia
Note: [] Address for correspondence: Dr. Kaye Smith, School of Health and Social Development, Deakin University, 221 Burwood Highway, Burwood, VIC. 3125, Australia. Tel.: +61 3 9244 6158; E-mail: [email protected]
Abstract: This paper is based on survey responses from 656 employers who had employed someone with a disability using support from disability employment agencies. Differences in employers' ratings of employees with and without a disability in relation to employer satisfaction and work performance are outlined. Employers were found to be less satisfied with their employee with a disability than with other employees; determinants of employer satisfaction differed between the two employee groups; and employers were predisposed to be more satisfied with employees with a disability than with other employees in relation to the work performance variables tested. Identifying areas directly related to employer satisfaction, and highlighting important differences in factors that determine employer satisfaction between these two employee groups, provides valuable direction for effective strategic planning of service interventions.
Keywords: employer satisfaction, employment, disability, work performance
Journal: Journal of Vocational Rehabilitation, vol. 21, no. 2, pp. 61-69, 2004
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