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Users/consumers differences regarding ergonomics and design theory and practice

Issue title: IEA 2012: 18th World congress on Ergonomics - Designing a sustainable future

Article type: Research Article

Authors: Dejean, Pierre-Henri | Wagstaff, Peter

Affiliations: Chairman of IEA Ergonomics in Design Technical Committee, Université de Technologie de Compiègne [email protected] | Consultant R&D, CEREMH, Centre of Resources and Innovation Mobility and Handicap.Vélizy, [email protected]

Keywords: Ergonomics/design/management cooperation, User approach, Design process certification

DOI: 10.3233/WOR-2012-0672-3641

Journal: Work, vol. 41, no. Supplement 1, pp. 3641-3645, 2012

Published: 2012
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Abstract

This paper presents the concept of direct and indirect users, a key issue to cooperation between ergonomists, designers and managers involved in a sustainable approach to design. What issues for Ergonomics and Design are launched by this concept? User/consumer differences should be approached taking into account Ergonomics and Design theory and practice. What dialogue and tools could help the ergonomist/designer/manager to respond to all the requirements of the future clients of the product?

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