This article presents a study on the identification of a setting whose arrangement of attributes could lead to the perception of pleasantness of a bus shelter: a product that should welcome people while waiting for the bus. Two different bus shelters typologies in the city of Porto Alegre, state of Rio Grande do Sul, Brazil, were evaluated, where four attributes were under consideration. The relation between the shelters subject of the study and the surroundings was significant for defining the attributes. The setting with curve shaped cover, bench, rear wall, and surrounding vegetation was considered the most pleasant one. The seats and the rear wall were associated with the practical function of the product while the curve shaped cover and the surrounding vegetation were associated with the aesthetical function according to the participant users.