Affiliations: Conflict Analysis and Resolution Department, NOVA
Southeastern University Graduate School of Humanities and Social Sciences, Fort
Lauderdale, FL, USA | The Mediation Center, Inc., Pittsford, NY, USA
Note: [] Address for correspondence: Bobbie L. Dillon, 125 Sully's Trail,
Suite 4B, Pittsford, NY 14534, USA. Tel.: +1 585 748 8682; E-mail:
[email protected]
Abstract: Objectives: Using a variety of sources, the author explores the
complex reasons for aggression and violence in workplace settings, as well as
suggesting means of prevention and intervention. Methods: Literature Review. Results: Studies indicate workplace violence affects more than half
of U.S. organizations, yet nearly 70 percent have no programs or policies to
deal with this problem. Research indicates that aggressive behavior of a
psychological nature often precedes physical violence in the workforce, yet
employers regularly ignore warning signs even when reported by employees. Costs
to U.S. employers are estimated in the millions due to employee absences,
medical costs, theft, and costs related to litigation. Conclusions: Organizations with cultures which support fair working
conditions and zero-tolerance for workplace aggression have been shown to help
mitigate workplace violence.
