Maximizing potential: Innovative collaborative strategies between one-stops and mental health systems of care

Article type: Research Article

Authors: Boeltzig, Heike | Timmons, Jaimie Ciulla | Marrone, Joe

Affiliations: Institute for Community Inclusion, University of Massachusetts Boston, Boston, MA, USA

Note: [] Corresponding author. Tel.: +1 617 287 4315; Fax: +1 617 287 4352; E-mail [email protected]

Abstract: Barriers to seamless service delivery between workforce development and mental health systems of care have kept both entities from maximizing their potential in regards to employment for job seekers with mental illness who are capable of work and seeking employment. Using a multiple case study design, this study examined the nature of collaboration between workforce development and mental health systems to understand the policies and practices in place to assist individuals with mental illness to find and keep work. The paper presents innovative strategies that involved staff from both workforce development and mental health agencies. Findings from this research identified the following collaborative strategies: (a) the creation of liaison positions and collaborative teams; (b) staff training on mental health and workforce issues; and (c) multi-level involvement of individuals with mental illness. Implications for workforce professionals are offered as a way to stimulate implementation of such strategies.

Keywords: Disability, mental health services, employment services, workforce investment, one-stop career center, collaboration, case study

Journal: Work, vol. 31, no. 2, pp. 181-193, 2008