Preventing workplace aggression and violence -- A role for occupational therapy

Article type: Research Article

Authors: Rai, Shreeavtar

Affiliations: Genesee County Community Mental Health, Developmental Disabilities Services, 420 West Fifth Avenue, Flint, MI 48503, USA

Note: [] 6303 Wreckenridge Road, Flint, MI 48532, USA. Tel.: Home: +1 810 732 2785; Work: +1 810 257 3746; Fax: +1 810 257 3795; E-mail: [email protected]

Abstract: Workplace aggression and violence is the fastest growing societal concerns in USA. The review of literature indicates that violence is a substantial contributor to occupational injuries and death. Preventative strategies for minimizing the risk of workplace violence include, cash-handling policies, physical separation of workers from customers, environmental modifications; good lighting, security devices, escort services, and employee training. Studies also suggest that as a preventive measure, employers will attract and retain the best workers if high-risk behaviors are discouraged and appropriate behaviors are supported. Proactive strategies reduce stress, increase productivity, and enhance creativity. A role for occupational therapy practitioners in the prevention of workplace violence is proposed.

Keywords: anger, stress, safety, policies, training

Journal: Work, vol. 18, no. 1, pp. 15-22, 2002