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The emergency system for the town of Milano: evaluation of an help point

Issue title: IEA 2012: 18th World congress on Ergonomics - Designing a sustainable future

Article type: Research Article

Authors: Steffan, Isabella Tiziana

Affiliations: Studio Steffan - Progettazione & Ricerca, Via G.C. Procaccini, 69 - 20154 Milano

Note: [] Corresponding author e-mail: [email protected]

Keywords: emergency system, help point, municipality of Milan, ergonomic evaluation, redesign

DOI: 10.3233/WOR-2012-0239-774

Journal: Work, vol. 41, no. Supplement 1, pp. 774-777, 2012

Published: 2012
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Abstract

The article presents a complex work of which the author has been asked by the Municipality of Milan an its Service Company (AEM, now A2A) to apply Ergonomics to evaluate a product designed for asking information and emergency, with particular attention to vulnerable city users.

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