Abstract: The ways in which patient care is organized, managed and delivered are changing dramatically. As these changes continue to unfold, the organizational arrangements within which they take place – the production process – need to be redesigned. Redesign is always challenging, as peoples’ routines, habits and expectations are frequently disrupted, and need to be modified or replaced by new ones. However, it should be a priority, as the need for change is only going to increase over time.
Keywords: Coordination of care, delivery of care, managerial behaviors, organization of work
