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The effect of telehealth systems and satisfaction with health expenditure among patients with metabolic syndrome

Issue title: Papers from the 4th International Conference on Biomedical Engineering and Biotechnology (ICBEB2015), 18-21 August 2015, Shanghai, China ``New Paradigms for Biomedical Engineering and Biotechnology''

Article type: Research Article

Authors: Uei, Shu-Lina | Tsai, Chung-Hungb | Kuo, Yu-Mingc; *

Affiliations: [a] Department of Telecare, Mennonite Christian Hospital, Hualien, Taiwan | [b] Department of Health Administration, Tzu Chi University of Science and Technology, Hualien, Taiwan | [c] Department of Marketing and Distribution, Tzu Chi University of Science and Technology, Hualien, Taiwan

Correspondence: [*] Corresponding author: Yu-Ming Kuo, Department of Marketing and Distribution, Tzu Chi College of Technology, 880, Sec. 2, Chien-Kuo Road, Hualien 97005, Taiwan. Tel.: +886 3 857 2158; Fax: +886 3 857 8941; E-mail:[email protected]

Keywords: Telehealth system, telehealth expenditure, customer satisfaction, metabolic syndrome

DOI: 10.3233/THC-161178

Journal: Technology and Health Care, vol. 24, no. s2, pp. S527-S532, 2016

Published: 13 June 2016
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Abstract

Telehealth cost analysis has become a crucial issue for governments in recent years. In this study, we examined cases of metabolic syndrome in Hualien County, Taiwan. This research adopted the framework proposed by Marchand to establish a study process. In addition, descriptive statistics, a t test, analysis of variance, and regression analysis were employed to analyze 100 questionnaires. The results of the t$ test revealed significant differences in medical health expenditure, number of clinical visits for medical treatment, average amount of time spent commuting to clinics, amount of time spent undergoing medical treatment, and average number of people accompanying patients to medical care facilities or assisting with other tasks in the past one month, indicating that offering telehealth care services can reduce health expenditure. The statistical analysis results revealed that customer satisfaction has a positive effect on reducing health expenditure. Therefore, this study proves that telehealth care systems can effectively reduce health expenditure and directly improve customer satisfaction with medical treatment.

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