Affiliations: Department of Computer and Information Science,
Norwegian University of Science and Technology, Trondheim, Norway | Department of Management, University of
Nebraska-Lincoln, Lincoln, NE, USA
Note: [] Corresponding author: Shang Gao, Department of Computer and
Information Science, Norwegian University of Science and Technology, Sem
Sælands vei 7-9, 7491 Trondheim, Norway. Tel.: +47 735 50241; Fax: +47 735
94466; E-mail: [email protected]
Abstract: Currently, there is no standard instrument for measuring user
adoption of mobile services. Based on the mobile service acceptance model, this
paper reports on the development of a survey instrument designed to measure
user perception on mobile services acceptance. A survey instrument was
developed by using some existing scales from prior instruments and by creating
additional items which might appear to fit the construct definitions. In
addition, a pilot study was conducted by distributing the survey to 25 users of
a mobile service called Mobile Student Information Systems. As a result, a
survey instrument containing 22 items were retained. Furthermore, the results
showed that the reliabilities of all the scales in the survey instrument were
above the target acceptance level.
Keywords: Survey instrument, trust, context, mobile service, mobile services acceptance model, measurement
