Fuzzy impact of quality management on organizational innovation performance

Issue title: Special Section: Big data analysis techniques for intelligent systems

Guest editors: Ahmed Farouk and Dou Zhen

Article type: Research Article

Authors: Zhou, Feng^a | Gu, Xiaomin^{a; b; *}

Affiliations: [a] Glorious Sun School of Business Management, Donghua University, Shanghai, China | [b] Accounting School, Shanghai Lixin University of Accounting and Finance, Shanghai, China

Correspondence: [*] Corresponding author. Xiaomin Gu. E-mail: [email protected].

Abstract:  The analysis framework of quality management, organizational innovation and organizational performance is constructed to study the relationship and interaction mechanism, and 156 manufacturing enterprises in the more developed manufacturing areas of our country are selected as samples for empirical research. The results show that quality management can directly affect technological innovation in organizational innovation, and directly affect management innovation through technological innovation. Organizational innovation is the intermediate variable of quality management on the organizational performance. In manufacturing enterprises, the impact of technological innovation on organizational performance is greater than that of management innovation on organizational performance.

Keywords: Fuzzy impact, quality management, organizational innovation, technological innovation, management innovation, organizational performance

DOI: 10.3233/JIFS-179112

Journal: Journal of Intelligent & Fuzzy Systems, vol. 37, no. 3, pp. 3093-3101, 2019