Affiliations: School of Business, Central South University, Changsha, PR China
Correspondence:
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Corresponding author. Jian-Qiang Wang, School of Business, Central South University, Changsha 410083, PR China. E-mail: [email protected].
Abstract: Market segment evaluation and selection (MSE/MSS) become one of the most essential elements in marketing practices of enterprises, since they assist enterprises in developing homogeneous market segments. In this paper, a hybrid single-valued neutrosophic multi-criteria group decision-making (MCGDM) approach with quality function deployment (QFD) is used to support the MSE/MSS process. Firstly, single-valued neutrosophic numbers are used to represent the decision-makers’ qualitative assessments. Secondly, an extended QFD is used to translate the customer requirements (CRs) into relevant design requirements (DRs), and a single-valued neutrosophic DEMATEL (DEcision-MAking Trial and Evaluation Laboratory) is used to determine the importance weights of CRs and DRs. Thirdly, a single-valued neutrosophic TODIM (An acronym in Portuguese of interactive and multi-criteria decision-making) is employed to rank all the alternatives. Subsequently, a case study of MSE/MSS of a smart bike-sharing company is presented. Finally, some valuable managerial suggestions are provided through the results of sensitivity analysis and comparative analysis.
