Open Government Achievement and Satisfaction in US Federal Agencies: Survey Evidence for the Three Pillars

Article type: Other

Authors: Reddick, Christopher | Ganapati, Sukumar

Affiliations: Department of Public Administration, The University of Texas at San Antonio, TX, USA. E-mail: [email protected] | Florida International University, Miami, USA. E-mail: [email protected]

Abstract: This paper examines the impact of open government achievement and satisfaction through electronic government or e-Government at the federal level in the United States. The three principles of participation, collaboration, and transparency of open government espoused by the Obama Administration in 2009 were examined. A survey of federal agency Chief Information Officers (CIOs) was conducted and the results showed that there was high achievement by federal agencies two years after the President Obama signed the directive. However, there is much room for improvement, with around one third of agencies only reporting some achievement in the three pillars. Statistical analysis showed that overall progress of federal agencies in implementing open government was related to achievement in all three pillars of open government. Essentially agencies that do better in achieving open government, expressed greater satisfaction with what they have accomplished, meaning that success breeds further advancement in open government.

DOI: 10.3233/GOV-2011-0277

Journal: Journal of E-Governance, vol. 34, no. 4, pp. 193-202, 2011