Evaluation factors of adopting smart home IoT: The hybrid fuzzy MCDM approach for robot vacuum

Article type: Research Article

Authors: Yang, Heng-Li^{a; *} | Li, Bo-Yi^b

Affiliations: [a] Department of Management Information Systems, National Chengchi University, Taipei, Taiwan | [b] Department of Management Information Systems, National Chengchi University, Taipei, Taiwan

Correspondence: [*] Corresponding author. E-mail: [email protected].

Abstract: With the vigorous development of information technology, the applications of the Internet of Things (IoT) have become increasingly common in recent years. Robot vacuum has become a popular and representative product in smart homes. This study proposed a hybrid fuzzy multi-criteria decision-making (MCDM) model that applied fuzzy analytic network process (FANP) and decision-making trial and evaluation laboratory (DEMATEL) to analyze the critical factors evaluated by users when adopting a robot vacuum. It was found that the top two dimensions in order are “epistemic value” and “functional value”; and the top five factors in order are “novelty”, “exploratory”, “family information infrastructure”, “family consensus”, and “reliability”. Significant influential and affected factors were identified. Gender differences in decision-making factors are also discussed.

Keywords: Robot vacuum, smart home IoT, fuzzy theory, analytical network process, decision-making trial and evaluation laboratory, adoption factors

DOI: 10.3233/AIS-230071

Journal: Journal of Ambient Intelligence and Smart Environments, vol. 16, no. 4, pp. 439-464, 2024