Affiliations: The Manchester Metropolitan University Business
School, Aytoun Street, Manchester, M1 3GH, United Kingdom. Tel.: +44 161 247
3805; Fax: +44 161 2476317; E-mail: [email protected]
Abstract: This paper develops a new interpretative framework to study large
information systems implementations. This framework is used to make explicit
the various links between the implementation process, the wider organisation
and external context. This framework is applied to a substantive case to
integrate relevant organisational levels and distinct activity domains, as well
as the interconnections between those levels and domains through time. More
specifically, the paper extends a previous substantive case analysis with an
interpretivist conceptualisation and theory triangulation in order to uncover
the deeper structure and meanings embedded in a major information systems (IS)
implementation process. The research scope of the IS implementation ranged from
initial project formulation, to system development and management training,
managing support from key stakeholders, and marginal system use. The
substantive case, which has been published elsewhere [33], is based on a
national information systems initiative to support the decentralisation and
modernisation of management functions in health districts of the Ministry of
Public Health in Ecuador. A key objective of this paper is to build a process
theory of IS implementation, situated within the context of the substantive
case study.