Technology, transparency, and collaboration/integration: Analysis of digital government problems from public communication perspective during the COVID-19 pandemic in Indonesia
Affiliations: [a] Department of Communication Studies, Faculty of Social and Political Science, Universitas Gadjah Mada, Mada, Indonesia | [b] Center for Southeast Asian Social Studies (CESASS), Universitas Gadjah Mada, Mada, Indonesia | [c] Faculty of Social and Political Science, Universitas Gadjah Mada, Mada, Indonesia | [d] Extension and Development Communication, The Graduate School of Universitas Gadjah Mada, Mada, Indonesia
Correspondence:
[*]
Corresponding author: Hermin Indah Wahyuni, Department of Communication Studies, Faculty of Social and Political Science, Universitas Gadjah Mada, Indonesia. E-mail: [email protected].
Abstract: This article aims to analyze the implementation of digital government in handling the Covid-19 Pandemic in Indonesia from a public communication perspective. The three units of analysis that build this article are technology, transparency, and collaboration & integration. A systems approach is used to analyze data collected through searching government policy documents, various relevant webinars, as well as online media reporting data that captures the dynamics of digital governance problems during the year the pandemic lasted. This article finds that the problem of digital government in handling the COVID-19 Pandemic in Indonesia is a complex in terms of technology, transparency, and collaboration/integration. From a public communication and system perspective, the findings of this article in all aspects show a portrait of a digital government system in Indonesia that is not yet robust and adaptive enough.
Keywords: Digital, government, COVID-19 pandemic, communication, public
