Affiliations: Utrecht University School of Governance, Utrecht, The Netherlands
Correspondence:
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Corresponding author: Albert Meijer, Utrecht University School of Governance, Bijlhouwerstraat 6, 3511 ZC Utrecht, The Netherlands. E-mail: [email protected].
Abstract: In terms of the inclusivity of democracy, both the opportunities and risks of using digital media have been highlighted in the literature. Empirical research into the use of digital media and the inclusivity of citizen participation, however, is limited. More specifically, we have a limited understand of the relation between the ‘richness’ of digital media and the inclusivity of citizen engagement The introduction of digital participation by governments during the COVID-19 pandemic presents a highly interesting situation for studying the relation between digital participation and the inclusivity of citizen engagement. This paper presents an assessment of five cases in the Netherlands to explore to what extent the media richness of digital participation affects the inclusivity of citizen engagement. Our findings present few indications for the exclusion of citizens and, in contrast, highlight the participation of more citizens when access was facilitated through digital media. The overall picture that emerges is that especially lean digital tools, webinars, enhance inclusivity in terms of access but only richer tools, interactive platforms, also facilitate participation as interaction with citizens. To our surprise, we found that hybrid forms of participation fall short in providing opportunities for inclusive interaction. We end the paper by recommending governments to realize both broad and in-depth inclusive democracy by sequential use of lean media – webinars – to boost the access to participation and rich media – platforms and offline meetings – for interactions with citizens.
Keywords: Digital participation, citizen engagement, COVID-19 pandemic, inclusivityKey points for practitioners:•Digital participation generates opportunities to include various other groups of citizens in processes of citizen engagement;•The richness of digital media is rather low. They are very suitable for disseminating information as a basis for engagement;•Hybrid participation seems very promising but does not deliver since the simultaneous online and offline contacts hinder rich interactions;•Sequential online and offline meetings offer the biggest potential for realizing both inclusive and rich forms of citizen engagement.
