ICT-enabled co-production of public services: Barriers and enablers. A systematic review

Article type: Research Article

Authors: Clifton, Judith^* | Díaz Fuentes, Daniel | Llamosas García, Gonzalo

Affiliations: Department of Economics, University of Cantabria, Spain

Correspondence: [*] Corresponding author: Judith Clifton, Department of Economics, University of Cantabria, Spain. E-mail: [email protected].

Abstract: Information and communication technologies (ICTs) are being heralded by governments and international organizations as a means of augmenting co-production of public services and a number of major initiatives are being rolled out around the world. In parallel to these activities, a body of scholarly work is emerging that investigates the extent to which ICTs enable, or, pose a barrier to, public service co-production. This paper performs the first systematic review of this emerging literature, and provides insights into the main structural and cultural factors which act as an enabler of, or barrier to, ICT-enabled co-production across government and citizens world-wide.

Keywords: ICT-enabled co-production, co-production, digital public services, information and communication technologies, public services, systematic review

DOI: 10.3233/IP-190122

Journal: Information Polity, vol. 25, no. 1, pp. 25-48, 2020