Issue title: Key Factors and Processes for Digital Government Success
Article type: Research Article
Authors: Luna, Dolores E.a; * | Gil-Garcia, J. Ramonb | Luna-Reyes, Luis F.a | Sandoval-Almazan, Rodrigoc | Duarte-Valle, Abela
Affiliations:
[a] Universidad de las Américas Puebla, Sta. Catarina
Mártir, Cholula, Puebla, México |
[b] Centro de Investigación y Docencia Económicas,
Carretera México-Toluca, México, DF, México |
[c] Universidad Autónoma del Estado de México,
Cerro de Coatepec s/n, Toluca, México | Business School, Fundacion Universidad de las Americas Puebla, Puebla, Mexico | Information Systems Department, Faculty of Business Administration, Université Laval, Quebec, PQ, Canada | College of Information Studies, University of Maryland, South Wing, College Park, MD, USA
Correspondence:
[*]
Corresponding author: Dolores E. Luna, Universidad de las
Américas Puebla, Sta. Catarina Mártir, Cholula, Puebla 72820,
México. Tel.: + 52 222 229 2669; Fax: +52 222 229 2000 ext.4002; E-mail:
[email protected]
Abstract: Researchers around the world propose different ways to assess the
performance of electronic government portals in order to understand the factors
that influence the quality of the information and services they provide to
citizens, businesses, and other stakeholders. Most of these evaluation models
only consider the results or outputs in terms of information, services, or
other portal functionalities, ignoring the inputs of capabilities and resources
that governments have and make available for these efforts. This paper argues
that a more comprehensive approach is necessary, and using data envelopment
analysis (DEA) could help to better understand how efficient governments are in
their use of certain "inputs" to produce high quality e-government portals.
DEA calculates an efficiency score based on some portal characteristics
(outputs), such as information, interaction, transaction, integration, and
participation, and some organizational, institutional, and contextual factors
(inputs), such as government capacity, potential demand, and operation costs.
The empirical analysis focuses on the state government portals in Mexico. Our
results indicate that while there are some states that are never in first place
in terms of portal quality or functionality, they also have very few resources
and capabilities, which means they are highly efficient. Therefore, DEA could
also improve the fairness and equality of portal assessment methods,
particularly for governments with few initial resources and capabilities and/or
adversarial environmental conditions.
Keywords: Digital government, portals, data envelopment analysis, e-government assessment, evaluation, quantitative analysis, e-government websites, e-government success
DOI: 10.3233/IP-130302
Journal: Information Polity, vol. 18, no. 2, pp. 169-187, 2013
