Affiliations: [a] Faculty of Business Administration, Laval University, Quebec City, QC, Canada | Business School, Fundacion Universidad de las Americas Puebla, Puebla, Mexico | Information Systems Department, Faculty of Business Administration, Université Laval, Quebec, PQ, Canada | College of Information Studies, University of Maryland, South Wing, College Park, MD, USA
Correspondence:
[*]
Corresponding author: Sehl Mellouli, Department of Information Systems,
Faculty of Business Administration, Laval University. Pavillon
Palasis-Prince, 2325, rue de la Terrasse, Bureau 2521, Université Laval,
Québec City (Québec) G1V 0A6, Canada. Tel.: +1 418 656 2131, ext. 11449; E-mail: [email protected]
Abstract: Governments are providing their citizens with more and more
electronic services. However, little is known about how e-government services
are appropriated in outlying regions. In this paper, we analyze the needs and
barriers to e-government through the lenses of managers in these regions. To
this end, an exploratory research is undertaken in four outlying regions of
Quebec, Canada. The focus is on the adoption of e-government services through a
"bottom-up" approach. We describe how these services are perceived by public
and parapublic organizations in order to offer solutions designed for outlying
regions. In general, when designing online services, a range of social,
economic, and demographic factors need to be taken into account. Theoretical
and practical implications are discussed.
