Affiliations: [a] Center for Electronic Governance, United Nations
University, International Institute for Software Technology, Macao SAR,
China | College of Staten Island, City University of New York,
NY, USA | Universidad Autónoma del Estado de
México, Mexico | Information Science Institute, University of Southern
California, California, USA
Correspondence:
[*]
Corresponding author: Center for Electronic Governance, United
Nations University – International Institute for Software Technology,
P.O. Box 3058, Macao SAR, E-mail: [email protected]
Abstract: The Whole of Government (WG) approach is increasingly seen as an
imperative for delivering coherent and integrated policies, joined up and
seamless services, and integrated program management in government. Although no
generic WG framework currently exists, there are reported cases of WG
initiatives by different governments. Grounded in existing theories, frameworks
and cases related to inter-organizational collaboration, collaborative
Electronic Government (EGOV) and joined-up government, this article describes
how to build a collaborative IT Strategy Management (ITSM) environment based on
the WG approach. The article first develops a WG model to identify the enabling
elements for the WG approach. Next, it identifies the necessary conditions for
creating a collaborative ITSM environment in government, applies the WG model
to synthesize a set of generic requirements for implementing the WG approach,
and presents a WG ITSM toolset to support the implementation. Finally, the
generic WG-ITSM requirements are used to analyze a case study involving the
WG-ITSM development in a city government. Based on the case study, the validity
of the WG model and generic WG-ITSM requirements as well as the usefulness of
the toolset are discussed. The article closes with the recommendations for the
WG-ITSM practice and for further development of the WG framework.
