Affiliations: [a] Public Administration, Erasmus University Rotterdam,
The Centre of Expertise, The Hague, The Netherlands | University of Utrecht, Utrecht, The Netherlands | Trinity College, Dublin, Ireland
Abstract: The objective of this article is to present an insight into how
Denmark and the Netherlands seek to coordinate the integration of electronic
service deliveryand examines the similarities and differences between the two
countries' approaches. The focus is on ICT projects, where central government
and municipalities both participate in integrated digital solutions. Data were
collected through content analyses and interviews. The data show that different
coordination mechanisms are used in Denmark and the Netherlands. However, a
striking similarity is the resistance of municipalities to the coordination
approaches. The institutional setting of both countries helps to understand
this municipal reaction.
Keywords: E-government, integrated electronic service delivery, coordination, institutional theory, information exchange
