Abstract: This chapter offers a systems view of healthcare delivery and
outlines a wide range of concepts, principles, models, methods and tools from
systems engineering and management that can enable the transformation of the
dysfunctional "as is" healthcare system to an agreed-upon "to be" system
that will provide quality, affordable care for everyone. Topics discussed
include systems definition, design, analysis, and control, as well as the data
and information needed to support these functions. Barriers to implementation
are also considered.