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E-Government Not Delivering Full Citizen Services

Article type: Research Article

Abstract: The Government Gateway: Running for the past four years, the Gateway is a centralized registration point for government services online, offering nearly 50 services from 20 different government entities to 5.1 million registered users. Over the last 12 months, Gateway has had 100% operational availability, while January 2005 saw 275 000 successful authentications take place in just one day. Over the next 12 months, more than 24 new departments or Local Authorities are due to make services available on the Gateway.

Journal: I-WAYS, Digest of Electronic Commerce Policy and Regulation, vol. 28, no. 3, pp. 144-153, 2005

Received 13 September 2005
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Accepted 13 September 2005
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Published: 2005
Price: EUR 27.50
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