Affiliations: Computer Science Department, University of Tromsø, Norway, BodøGraduate School of Business, Bodø, Norway, FORUT (Foundation of Applied Research at the University of Tromsø), Tromsø, Norway
Abstract: This paper
An earlier version of this paper was presented at the First Scandinavian Conference on Artificial Intelligence, SCAI'88, Tromsø, 9–11 March 1988, proceedings available from IOS. deals with the concept of knowledge-based systems (KBS) in the insurance business. The use of Artificial Intelligence (AI) techniques in the service sector implies many different applications. Activities this far have been concentrated around the industrial and scientific sectors. Introduction of knowledge-based systems as tools in the insurance business is a fairly new approach. The insurance business includes applications for sale/purchasing, underwriting, claims adjusting, reserving and auditing. Focusing on the commercial line insurance, this paper will give a brief overview of research activities in the USA, Europe and Scandinavia, which includes both insurance and artificial intelligence. This paper will demonstrate the applicability of knowledge-based systems on current problems in commercial line insurance. In closing, an ongoing project is presented with an example illustrating the practical use of such a system.
