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Help

Need help? Contact us at customerservice@iospress.nl, call +31 20 688 33 55 or contact us through our social media accounts (see footer).

Consult our Frequently Asked Questions (FAQ) pdf for instructions on how to navigate this site and the SAMS subscriber services.

Access

Access through IP recognition
If your institution has access via IP, your IP address will be recognized and you can access our journals via your institution’s network. 

Access through username and password (including admin accounts)
You have received a notification email that includes your username and temporary password with which you can reactivate your account. You don’t need to register again.

Please note that there are two login environments:
- one for personalization accounts (to set up alerts) through http://content.iospress.com
- one for institutional admin accounts for subscriber services on http://subs.sams.ios.semcs.net

Access problems? Just contact us at customerservice@iospress.nl with your details (name, institution, email address associated with the account, which subscription/package).

Statistics

Contact us at customerservice@iospress.nl if you have any questions or need help obtaining your usage statistics.

Alerts

The new journal platform will offer more personalized alerting options. You can save your searches, receive email alerts, save articles, export batched citations and more. Our new website is highly intuitive, but if you need help, just contact us at customerservice@iospress.nl.


IP ranges

Requests for changes to IP ranges can be sent to customerservice@iospress.nl.

The IPs we have in our system are structured according to the CIDR standards. You can verify and compare your IP and the one we have on file through www.ipaddressguide.com/cidr. So even if the IPs look different, they may be the same.