Affiliations: Università Mediterranea di Reggio Calabria, Via
Graziella, Località Feo di Vito, 89060 Reggio Calabria, Italy | Dipartimento di Matematica, Università della
Calabria, Via Pietro Bucci, 87036 Rende (CS), Italy
Abstract: This paper aims at studying the utilization of Intelligent Agents
for supporting citizens to access e-government services. For this purpose, it
proposes a multi-agent system capable of suggesting to the citizens the most
interesting services for them; these suggestions are determined by considering
both their needs/preferences and the capabilities of the devices used by them.
The paper first describes the proposed system and, then, reports various
experimental results. Finally, it presents a comparison between the proposed
system and other related ones already presented in the literature.
Keywords: Multi-agent systems, e-government, user profiling, device adaptivity, recommender systems