Utilization of intelligent agents for supporting citizens in their access to e-government services

Article type: Research Article

Authors: De Meo, Pasquale | Quattrone, Giovanni | Terracina, Giorgio | Ursino, Domenico

Affiliations: Università Mediterranea di Reggio Calabria, Via Graziella, Località Feo di Vito, 89060 Reggio Calabria, Italy | Dipartimento di Matematica, Università della Calabria, Via Pietro Bucci, 87036 Rende (CS), Italy

Note: [] Corresponding author. E-mail: [email protected]

Abstract: This paper aims at studying the utilization of Intelligent Agents for supporting citizens to access e-government services. For this purpose, it proposes a multi-agent system capable of suggesting to the citizens the most interesting services for them; these suggestions are determined by considering both their needs/preferences and the capabilities of the devices used by them. The paper first describes the proposed system and, then, reports various experimental results. Finally, it presents a comparison between the proposed system and other related ones already presented in the literature.

Keywords: Multi-agent systems, e-government, user profiling, device adaptivity, recommender systems

Journal: Web Intelligence and Agent Systems: An international journal, vol. 5, no. 3, pp. 273-310, 2007