Affiliations: Central Statistics Office, Mahon, Cork, Ireland
Corresponding author: Keith McSweeney, Central Statistics Office, Skehard Road, Mahon, Cork, Ireland. Tel.: +353 214535423; E-mail:keith.mcsweeney@cso
Abstract: The financial challenges of recent times places a premium on national
statistical institutes (NSIs) to creatively examine how to `do more with
less'. Faced with significant staffing reductions and demands for quality
improvements, CSO introduced the lean six sigma problem solving methodology.
In this paper we explore:
Why CSO introduced lean and how we introduced it;
Examples of successful lean projects: how we did it and the benefits achieved in terms of cost reduction and quantifiable quality improvement;
Examples of where we had difficulties with lean projects - the learning lessons/implementation issues national statistical institutes should be aware of, including the importance of placing lean within a strategic context.
Keywords: Lean Six Sigma, culture, change management