Affiliations: [a] School of Computer Science & Engineering, Poornima University, Jaipur | [b] School of Computer Science and Engineering, The University of New South Wales, Australia. | [c] School of Computer Science & Engineering, Poornima University, Jaipur & i-nurture, Bangalore, India
| [d] Department of Computer Science, Banaras Hindu University, India
| [e] Panimalar Engineering College, Anna University, Chennai, India
| [f] Department of Computer Science, Swami Keshvanand Institute of Technology, Jaipur
Correspondence:
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Corresponding author. Abhishek Kumar, Department of Computer Science, Banaras Hindu University, India. E-mails: [email protected], [email protected].
Abstract: This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL certifications. Service automation is widely regarded as the usefulness and improves service guarantee. One of the most useful features of automation services is that the process will run the same way every time. Such precision in the execution of repetitive executions is virtually impossible when it comes to human labor. Therefore, the automation is the best way to improve the efficiency of the service provider and the next steps of the process.
Keywords: ITIL V3, IT service management, adoption, ITSM, ITC
